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Treasury Committee right to call for fair banking from RBS and Lloyds TSB

31 August 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said:

“It costs to be poor. RBS and Lloyds TSB are treating basic bank accounts customers like second class citizens. Stopping them using other cash machines can force the poorest to pay to get their money - through travel costs or buying something in a store so they can get cash back.

“Citizens Advice has persistently called on RBS and Lloyds TSB to treat these customers fairly by removing these restrictions.”  

Citizens Advice wants all banks to pledge that they will not restrict basic bank account customers' access to cash machines.

The Treasury Committee has urged RBS and Lloyds TSB to remove their restrictions on customers with basic bank accounts using cash machines run by other banks or independent third parties, in a new report published today.

Citizens Advice

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see www.citizensadvice.org.uk
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see www.adviceguide.org.uk
  3. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.9 million problems from April 2011 to March 2012. For full 2011/2012 service statistics see our quarterly publication Advice trends
  4. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable (nfpSynergy’s Brand Attributes survey, May 2010).
  5. Most Citizens Advice service staff are trained volunteers, working at around 3,500 service outlets across England and Wales.