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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

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Site Map

Home

About us

  Our Patron

  Our Trustees

  Our Executive Directors

  Factsheets about the Citizens Advice service

  Key facts about the Citizens Advice service

  Twenty things you should know about the Citizens Advice service

  CAB advice

  CAB campaigning

  CAB volunteering

  CAB funding

  CAB today

  CAB history

  Welcome

  Reception

  Information

  Waiting Room

  Giving advice

  Phone advice

  Outreach advice

  Campaigning for change

  Trustees meeting

  Training and support

  Training courses for advisers

  Welfare benefits training courses

  Appealing to the social security commissioners

  In work benefits

  Introduction to social security law and appeal representation

  Social care charges and benefits

  Local housing allowance

  Personal capability assessment

  Capability and incapacity for work

  Benefits overview

  Benefits and mental health

  Benefits for under 25s

  Benefits for non-Benefit Specialists

  Challenging decisions

  Disability Living Allowance and Attendance Allowance

  Effective DLA form completion

  Housing benefits - the tricky bits

  Incapacity Benefit - The Descriptors in Detail

  Industrial disablement benefits

  Introduction to social security law

  Introduction to tax credits

  Introduction to welfare benefits

  Lifetime events

  Maternity, paternity and adoption benefits

  Habitual  residence and the right to reside

  Social security appeals

  Tax credits - the tricky bits

  Tax Credit Overpayments

  Understanding and challenging overpayments

  Employment and Support Allowance

  Consumer training courses

  Consumer Credit Act for consumer advisers course notice

  Practical guide to making and defending consumer claims in the county court course notice

  Consumer Credit Act Updater Seminar

  How to Handle Consumer Problems Effectively: Consumer Contracts Copies and Cancellations

  How to Handle Consumer Problems Effectively: Sale of Goods

  Consumer contracts

  Buying on credit

  Buying goods - your rights - New for 2008!

  Employment law training courses

  E01 Introduction to employment law

  E02 Contract actions in employment law

  E04 TUPE or not TUPE: employment rights in business transfers

  E05 Employment Law for Human Resources Managers

  E06 Employment law update

  E07 Advising migrant workers

  E08 Young people in employment

  E11 The employment relationship

  E12 Statutory rights at work

  E13 Discipline and dismissal

  E14 maternity and family friendly rights at work

  E15 Discrimination Law at Work

  E16 Employment law and business reorganisations

  E17 Effective employment tribunal representation

  E18 Compensation and settlement in the employment tribunal

  E19 Advocacy in the employment tribunal

  E20 Costs in the employment tribunal

  E21 Using employment tribunal rules

  E22 Drafting Employment Tribunal Documents

  E23 Case management

  E24 Dispute Resolution in Employment Claims

  E25 Grievance procedures

  E26 Equality law in employment: gender

  E27 Equality law in employment: equal pay

  E28 Race Discrimination

  E29 Age discrimination

  E30 Equality law in employment: sexuality and religious belief

  E32 Equality law in employment: harassment and victimisation

  E33 Discrimination Claims in the Employment Tribunal

  E34 Equality law in employment: direct discrimination

  E35 Equality law in employment: indirect discrimination

  E36 Equality law in employment: discrimination questionnaires

  E39 The A-Z of employment status

  E40 Winning discrimination cases

  E41 Negotiation and mediation in employment claims

  E42 Essential employment law

  E43 Going bump: employment rights and insolvency

  E44 You’re fired!  The law and practice of dismissal

  E45 Essential discrimination law

  Employment Courses for LSC Contract Holders

  Discrimination training module

  Equality and Employment Law Course Price List

  Non-subject specific

  Course calendar

  Training course booking form

  Advice Week

  Annual conference

  Citizens Advice offices

  Citizens Advice

  Citizens Advice service equality and diversity strategy

  Progress towards equality conferences

  Citizens Advice service partnerships

  What works

  Financial skills for life

  Our work

  Work with us

  How we help people

  Our investor partners

  Publications and resources

  Building confidence through Financial Skills for Life

  Prescribing advice

  Justice matters

  National homelessness advice service

  Reducing offending through advice

  Visitors' information guide to HMP Holme House

  Independent Complaints Advocacy Service

  We're changing

  How we’re changing

  Conference presentations

  Citizens Connect

  e-government and Citizens Advice Bureaux

  The role of CASE

  Complaints policy

  Complaints procedure for clients of the Citizens Advice service

  Complaints flowchart

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Get advice

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Campaigning for change

  Policy/campaign publications

  Policy / campaign publications

  Consultation responses

  Benefits and tax credits

  Consumer and debt

  Education

  Employment

  Equality, diversity and discrimination

  Health and community care

  Housing

  Immigration and asylum

  Legal affairs

  Modernising government

  Rural affairs

  Utilities

  Evidence reports and briefings

  Benefits and tax credits

  Consumer and debt

  Education

  Employment

  Equality, diversity and discrimination

  Health and community care

  Housing

  Immigration and asylum

  Legal affairs

  Modernising government

  Rural affairs

  Utilities

  Parliamentary briefings

  Benefits and tax credits

  Consumer and debt

  Employment

  Health and community care

  Housing

  Immigration and asylum

  Legal affairs

  Rural affairs

  Utilities

  Current campaigns

  End child poverty campaign

  This is child poverty

  Ymgyrch rhoi terfyn ar dlodi plant

  Adding up campaign

  Resources and guidance for schools in England

  Resources and guidance for parents

  Tenancy deposits campaign

  A right to justice campaign

  Campaign successes

  James's family may benefit from tax credit system review

  No fees for Salma's family visitor visa appeal

  Free prescriptions for Yasmin

  Village to get free to use cash machine

  Mike's local job centre saved from closure

  Working with policymakers

  Citizens Advice Parliamentary Group

  All Party Parliamentary Group on Debt and Personal Finance

  Citizens Advice parliamentary newsletter

  Citizens Advice parliamentary reception 2007

  Citizens Advice Annual Parliamentarian of the Year award

  Evidence journal

  Social policy publications catalogue

  Campaigns e-alert registration

  Campaigns e-alert confirmation

  Forgotten your password?

  Update your profile

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Volunteer

  Volunteering FAQs

  What do our volunteers do?

  What do our volunteers say?

  Volunteer bureau search

  Why volunteer for us?

  Become a local Citizens Advice Bureau campaigner

  Youth volunteering

  Student volunteers

  v volunteers

  Youth Forum

  Youth volunteering contact form

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Support us

  Get your company involved

  How will a partnership with Citizens Advice benefit my business?

  Current partnerships

  Our future needs

  Our donors

  How you can help us

  Fundraise for us

  Leave a legacy

  How your money will be used

  How we have helped

  Grant making trusts

  Recent projects

  Make an online donation

  Have we helped? Support us

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Job opportunities

  Job opportunities in Citizens Advice Bureaux

  Mental Health Specialist Advice Worker

  Welfare Benefits and Money Advice Caseworker

  Disability Debt Caseworker

  Discrimination in Employment Caseworker

  Advice Manager

  Welfare Benefits and Money Advice Caseworker

  Training Manager

  Case-worker Welfare Benefits (LSC funded)

  District Advice Session Supervisor

  Assistant Advice Services Manager/ Office Manager

  Advice Services Manager

  Advice Session Supervisor

  National Information & Advice Manager

  Advice Session Supervisor

  Bureau Supervisor (peripatetic)/ Office Administrator

  Senior Welfare Benefits Advisor

  Service Manager/ Benefits and Money Advice Caseworker – 2 posts/ Advice Caseworker/ Money Advice Caseworker

  Debt Caseworker

  Temporary Equality and Diversity Officer (Maternity Cover)

  Voluntary Chair of the Board of Trustees

  Telephone Advice Worker

  Bureau Administrator

  Clerical Officer

  Team Manager/ Caseworker

  Debt Caseworker/ Gateway Receptionist

  Rural Outreach Money Advice Worker

  Capitalise Project Money Advice Caseworker

  Outreach Advice Workers/ Advice Link Service Co-ordinator/ Polish/Russian Speaking Trainee Advice Worker

  Citizens Advice job opportunities

  Administrative Assistant x2

  Office Manager

  Head of National Partnership Development Team

  FIF Project Coordinator

  Support Services Officer

  FIF Support Services Officer

  FIF Support Services Officer

  Support Services Officer

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Publications

  Modern service, local solutions

  Citizens Advice guide to your rights

  Adviser magazine

  Adviser magazine enquiry

  Challenging discrimination

  Annual report archive

  Citizens Advice annual report 2006/2007

  Who are we and what do we do

  Introduction from the Chair of Citizens Advice

  Trustees' report

  Our funding

  Our key achievements

  Strengthening the bureaux network

  Investing in IT

  Developing our people

  Influencing policy and developing partnerships

  Making information available

  Fundraising

  Thank you to our donors

  Structure governance and mangement

  Finacial review

  Statement of internal control

  Independant auditors' report

  Citizens Advice annual report 2006/2007 downloads

  Citizens Advice annual report 2005/2006

  Who are we and what do we do

  Introduction from our Chair

  Key facts 2005/06

  Our funding

  Our key achievements

  Strengthening the bureaux network

  Investing in IT

  Developing our people

  Influencing policy

  Making information available

  Costs of generating funds

  Structure, governance and management

  Financial review

  Statement of internal control

  Thank you to our donors

  Independent auditors' report to the members of Citizens Advice

  Citizens Advice annual report 2005/2006 downloads

  Citizens Advice annual report 2004/2005

  Our aims

  Introduction from the Chair of Citizens Advice

  The Citizens Advice service 2004/2005

  Directors’ report for the year ended 31 March 2005

  Financial statements

  Statement on the system of internal control

  Independent auditors' report

  Thank you to our donors

  Citizens Advice annual report and accounts 2004/2005

  Citizens Advice annual report 2003/2004

  Messages from our Patron and Chair

  Our aims and principles

  A trusted service

  Key achievements 2003-2004

  Volunteer for the charity for your community

  Problem solving

  Problem solving

  Problem solving

  Problem solved

  Problem solving for everyone in the community

  Funding the charity for your community

  Support the charity for your community

  Our offices

  Thank you to our donors

  Citizens Advice annual report 2002/2003

  Citizens Advice annual report 2001/2002

  An introduction to the Citizens Advice service

  Citizens Advice service strategy 2008-2011

  AdviserNet - what every adviser needs

  AdviserNet prices and orders

  Terms and conditions

  AdviserNet sales support

  Information for existing subscribers

  Tax credit take-up resource pack

  Bridging communities

  Unlocking advice

  The impact of our social policy work in 2006/2007

  Publications order

  justice_matters.pdf (Adobe Acrobat Document 310kb)" class="sitemap5">Justice matters

  Net gains

  pdf_net_gains.pdf (Adobe Acrobat Document 0.74mb)" class="sitemap5">Net gains: financial skills and the Citizens Advice service

  Out of red

  Key to all our futures

  pdf_all_our_futures.pdf (Adobe Acrobat Document 1.4mb)" class="sitemap5">Key to all our futures

  Serious benefits

  pdf_serious_benefits.pdf (Adobe Acrobat Document 1.2mb)" class="sitemap5">Serious benefits

  prescribing_advice.pdf (Adobe Acrobat Document 260kb)" class="sitemap5">Prescribing advice

  prescribing_advice_welsh_webversion.pdf (Adobe Acrobat Document 290kb)" class="sitemap5">Prescribing advice (welsh version)

  Supporting migrant workers

  Out of the red

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Annual report

Advice Week

Press office

  FAQs for journalists

  Top tips

  Current issues and future reports

  Press release archive

  Have your say on utility companies, Citizens Advice urges public

  Celebrities talk about their best advice for Advice Week

  3 out of 4 parents find school costs difficult to meet

  Landlords and mortgage lenders urged to help flood victims

  Citizens Advice report calls for urgent action on Jobcentre Plus problems

  John McFall is Citizens Advice Parliamentarian of the Year 2007

  One million in poor rented housing ‘live with eviction fear’, says CAB

  Have your say on school uniform costs, Citizens Advice urges parents

  Post office closure response: services must be maintained for the most vulnerable

  Have your say on Tax Credits, Citizens Advice urges public

  Post offices are a lifeline in service-starved communities, Citizens Advice survey confirms

  Cash back phones may be cash back cons, warns Citizen Advice

  Free prescriptions in Wales must lead to same for England, says Citizens Advice

  Legal aid plans ‘could deny help to most vulnerable’, says Citizens Advice

  Have your say on Post Office changes, Citizens Advice urges public

  Start the New Year with a debt detox, says Citizens Advice

  Citizens Advice and the Home Heat Helpline join forces to fight new year financial blues

  Know your rights when sale shopping, says Citizens Advice

  Child support changes may not be enough to help children – Citizens Advice

  Cash machine report ‘is great news for the poorest people’

  Citizens Advice response to Pre-budget Report

  Citizens Advice wins top award for annual report

  British Gas makes the right move for prepayment meter customers

  House of Lords urged to curb bailiff powers

  Legal aid: changes still threaten those in greatest need, says Citizens Advice

  Healthy start promise rings hollow for poorest mothers and children

  Debt relief measures are welcome but proposed increased bailiff powers should be curbed

  Citizens Advice film wins gold at IVCA awards

  Citizens Advice service gets major new funding to provide more debt help

  Charities and consumer groups urge MPs to back Consumer Credit Bill

  Guide to CAB advice services for people with mental health problems published

  Disability action plan could mean real improvements for disabled people, says Citizens Advice

  Mental Capacity Bill should protect consumers from unfair contracts, says Citizens Advice

  Citizens Advice calls for review of tax credit overpayments recovery

  Citizens Advice welcomes report showing need for financial education

  Advice charity helps build sustainable communities, summit told

  Incapacity benefit reforms will require resources and ‘quantum leap’ in quality of decision-making – Citizens Advice

  Don’t pile on the pounds at the gym this spring says Citizens Advice

  Citizens Advice Bureau voted ‘most helpful organisation’ by Prima readers

  Citizens Advice urges emergency treatment for NHS dental services

  Don’t be sucked in by bogus home-working schemes warns Citizens Advice

  Citizens Advice on hand to advise people whose livelihoods are affected by the hunting ban

  Citizens Advice alerts Internet users to rogue diallers

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