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Spot the scam!

Scams and frauds cost people millions every year, causing misery and distress. People can lose their life savings, find themselves with crippling debts and experience mental health problems.

Scams survey: our findings

In 2011 Citizens Advice carried out a survey of our clients and members of the public to find out which scams people were most concerned about. Top three concerns were:

• Switching scams (where you end up paying more instead of less)
• Debt advice firms that charge you and don’t sort out your debts
• Prizes: where you pay fees and 'taxes' up front, but there’s never any prize

Scams survey: next steps

Citizens Advice is very pleased to be working with Trading Standards at national and local level to combat these and other scams. For more information on the Trading Standards service see the Trading Standards Institute (TSI).

Further advice and information

• If you need advice about a scam or possible scam, you can get on-line information or find your nearest Citizens Advice Bureau at www.adviceguide.org.uk
• Have you been affected by a scam, did you know you can report it online? Report a scam now at: www.actionfraud.org.uk
• Further information about scams is also available from Adviceguide.
• To find out more about the problem of scams, see our report Desperate times, desperate consumers.

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