Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Get Smarter: Ensuring people benefit from Smart Meters
Quantitative research examining consumer experience of and attitudes toward smart meters. Highlights the issues consumers are facing and proposes how to address them and achieve the goals of the smart meter rollout.
Don’t settle for second best: Ensuring energy market reforms stack up for people
![Cover page of the 'Don't settle for second best' report](https://images.ctfassets.net/mfz4nbgura3g/25E8P8XATiyb9zBnccq0tH/9f072ef781550200007711555fdd9b9f/Don-t_settle_for_second_best_thumbnail.png?f=faces&fit=fill&h=600&w=800)
A net zero power system will mean households and businesses can cut costs by using energy at times when renewable generation is abundant and cheap. This report sets out how to maximise these benefits, and tackle emerging risks.
The debt protection gap
This report identifies good practice and policy solutions to improve support for consumers in debt.
Shock Proof: Breaking the cycle of winter energy crises
The energy affordability crisis isn’t over - over 2 million people will disconnect this winter. We set out how targeted bill support can break the cycle.
Latest blogs
Blog: AI and Energy: What does the future hold?
AI poses many questions Citizens Advice's work: how will AI affect the way services are delivered? Will AI break down or reinforce unequal power relations in essential markets? And what does it mean to be a consumer advocate in an AI-enabled world?
Blog: It’s time to bring households off the gas grid in from the cold
Off-gas grid households using alternative fuels face fluctuating prices in an unregulated market - they need support to move onto low-carbon technologies.
Blog: Essential Services, Essential Oversight: Building a better regulatory framework to protect those who need it the most
The first of a short blog series to shed light on the pivotal role that regulation plays in ensuring essential services deliver for consumers.