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Citizens Advice and DECC urge people to buy heating oil early to save on fuel costs

14 September 2011

On 14 September, national charity Citizens Advice is launching a campaign at its annual conference to encourage people who rely on heating oil to heat their homes, to get the best deal possible.

The campaign is in partnership with Action with Communities in Rural England (ACRE), and the Department for Energy and Climate Change (DECC).

Citizens Advice is urging households who rely on heating oil – usually in rural areas – to join an oil club, and to stock up in late summer or early autumn when prices tend to be lower, and when suppliers are better able to deliver more quickly.

According to DECC, two-thirds of heating oil is used between October and March. Avoiding ordering during peak periods means you can get a better deal from suppliers.

The Office of Fair Trading (OFT) says that around 3.6 million UK households are off-grid and 1.5 million UK households use heating oil as their primary source of heat. This makes it the most commonly used source of off-grid energy for heating homes.

Latest figures from DECC show that 5.5 million households across the UK are considered fuel poor (four million households in England). And in England, almost 30 per cent of people who do not have mains gas are living in fuel poverty.

Citizens Advice recently reported a 78 per cent increase in hits to its website this July, from people looking for advice on how to save money on their energy bills, compared with a year ago.

A dedicated web portal will be unveiled on Citizens Advice’s website – where top tips for consumers, top tips for oil club coordinators and the Best Practice Guide, jointly produced by ACRE and Citizens Advice, can be found. There will also be a short animation, created by Torchbox, to raise awareness among people living off-grid on how they can get the best deal from oil suppliers to help reduce their heating bills.

Gillian Guy, Chief Executive at Citizens Advice, said

“With the double hazard of another harsh winter predicted and the soaring cost of heating oil, we are concerned at the number of people we see who are anxious about staying warm through the freezing winter months, as many can't afford the high costs of heating bills. Citizens Advice wants everyone to get the best deal they can, and our evidence suggests that the best way of doing this for people living off-grid is to buy as early as possible, and join a collective purchase initiative like an oil club.”

Charles Hendry, Energy Minister, said:

“I welcome this campaign by consumer groups and industry to encourage heating oil consumers to stock up early this winter.

“The early snow last December shows that it is better to stock up before the winter, when suppliers have spare delivery capacity and prices are likely to be lower than when demand is higher.

“Clearly, leaving orders to the last minute risks longer delivery times, especially if cold weather increases demand and disrupts transport making deliveries difficult.”

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.