Skip to navigation Skip to content Skip to footer

Citizens Advice phonelines

5 April 2014

Citizens Advice phonelines

Citizens Advice Head of Telephones Michele Shambrook said:

"Citizens Advice has fought long and hard to make sure our national helplines are the best value possible.   It has always been our ambition to minimise calling costs.  We've been working tirelessly to secure funding to reduce costs for callers and have recently been successful in making this happen. We’ve been planning this switch for the last six months and are putting it into action. By September almost all of our phonelines will run from 03 numbers. This means calling our helplines will cost no more than calls to a geographic number.

"As a charity we have never made any profit from our phone line. There are lots of ways you can get free help from Citizens Advice including at our bureaux and online.  We help millions of people each year with millions of problems including getting bailiffs off their back and taking on firms who have ripped them off."

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.