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Citizens Advice response to Q4 2010 Insolvency figures

4 February 2011

Citizens Advice Director of Public Policy Teresa Perchard said:

“Insolvency enquiries to Citizens Advice bureaux between October - December 2010 reflect similar patterns to those reported in today’s official Q4 2010 insolvency figures. Compared to the same quarter in 2009, we saw enquiries about bankruptcy decrease by 22%, while enquiries about Debt Relief Orders (DRO) increased 8%.

“Citizens Advice currently deals with about 70% of all DRO applications, from some of the poorest and most vulnerable people. In April this year changes to the rules regarding DRO applicants with very small pensions will take effect, something which we welcomed warmly when it was announced.

“However we have grave concerns that the imminent cuts to money advice services through the Financial Inclusion Fund will mean we have significantly less capability to process DRO applications, at a time when potentially many more people will become eligible."

Notes to editors

  1. Since DRO’s were introduced in April 2009, Citizens Advice Bureaux in England and Wales have dealt with more than 200,000 enquiries about this form of insolvency.
  2. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more information in England and Wales see
  3. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality. For online advice and information see
  4. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 7.1 million problems from April 2009 to March 2010, an 18% increase on the previous year. For full 2009/2010 service statistics see:
  5. Out of 22 national charities, the Citizens Advice service is ranked by the general public as being the most helpful, approachable, professional, informative, effective / cost effective, reputable and accountable. (nfpSynergy’s Brand Attributes survey, May 2010).
  6. Most Citizens Advice service staff are trained volunteers, working at around 3,300 service outlets across England and Wales.
  7. You can get details for your nearest CAB by texting CAB followed by your postcode (making sure that there is a space between the two) to 64446 This will return the address and phone number of your local bureau along with a link to Adviceguide.