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Citizens Advice welcomes the OFT’s guidance on debt collection

19 October 2011

Gillian Guy, Chief Executive at Citizens Advice, said:

"Citizens Advice welcomes the OFT's revised guidance on debt collection. This well set out, clear and concise guidance has helped us advise people in unmanageable debt to challenge bad debt collection practices, such as the selling and buying of debts. We now expect all businesses involved in consumer credit debt recovery to follow this guidance, and if they don't, the OFT must take swift action."

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.