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Ofgem’s energy tariff price cap “an important step in the right direction”, says Citizens Advice

6 September 2018

Citizens Advice has responded to Ofgem’s announcement of the proposed level of the cap on energy tariffs. The regulator announced that the cap for a standard dual fuel energy customer would be £1,136, with people set to save £75 a year on average.

Gillian Guy, Chief Executive at Citizens Advice, said:

“A cap on standard variable tariffs is an important step in the right direction, and one that Citizens Advice has repeatedly called for.

“While the price cap should save people on standard variable tariffs money, people should still be able to find a better deal on their energy bills by shopping around.

“A cap on default tariffs is a good start in tackling the cost of being a loyal consumer. We’d like to see the government take action on the equally unfair loyalty penalties which exist in other markets, such as mobiles, broadband and insurance. Citizens Advice has found that these can cost people up to £1,000 a year.”

Citizens Advice energy price comparison tool

Citizens Advice provides an independent comparison of energy tariffs, alongside a customer service star rating, at

Notes to editors

  1. Citizens Advice has a statutory role as the consumer advocate for energy consumers across Great Britain.

  2. The Citizens Advice service is a network of around 300 independent local charities across England and Wales, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.

  3. Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

  4. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.

  5. To find your local Citizens Advice in England and Wales or to get advice online, visit

  6. Last year we helped over 2.7 million people face to face, by phone, email or web chat.

  7. People sought our help with 6.2 million issues in the last year. For full service statistics see our monthly publication Advice trends.

  8. Citizens Advice services are provided by 23,000 trained volunteers and 7,200 paid staff.