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Treasury Committee right to call for fair banking from RBS and Lloyds TSB

31 August 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said:

“It costs to be poor. RBS and Lloyds TSB are treating basic bank accounts customers like second class citizens. Stopping them using other cash machines can force the poorest to pay to get their money - through travel costs or buying something in a store so they can get cash back.

“Citizens Advice has persistently called on RBS and Lloyds TSB to treat these customers fairly by removing these restrictions.”  

Citizens Advice wants all banks to pledge that they will not restrict basic bank account customers' access to cash machines.

The Treasury Committee has urged RBS and Lloyds TSB to remove their restrictions on customers with basic bank accounts using cash machines run by other banks or independent third parties, in a new report published today.

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.