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Good neighbours stop rogue traders


Can you help stop doorstep criminals in their tracks? Talk to your neighbour if you suspect they are being conned.

This year’s National Consumer Week, in partnership with Trading Standards, focuses on helping people spot the signs and get involved to stop rogue traders.

Signs of a rogue trader:

  • Traders have been cold calling in the area
  • A builder's van is parked nearby, particularly one that doesn't include a company name or contact details
  • Building or maintenance work on your neighbour's garden or house starts unexpectedly
  • Poor quality work is visible on the roof, driveway, or property
  • Your neighbour appears anxious or distressed
  • Your neighbour visits the bank, building society, or post office more frequently, particularly if they are accompanied by a trader

What can I do?

  • Ask your neighbour in private -- in person or on the phone - if things are OK
  • If they are displeased, suggest calling a relative or carer on their behalf
  • Note any vehicle registration numbers
  • Keep hold of any flyers you have received through your door
  • Ask if the trader has left any paperwork and put it in a clean food bag
  • If you suspect a crime, call the Citizens Advice consumer helpline on 03454 04 05 06 or your local trading standards office
  • If the situation with the trader becomes volatile, call the police

Visit Adviceguide for more information on doorstep crime

Help spread the message:

  • Follow the conversation on Twitter at #stoproguetraders and put your questions to @CitizensAdvice expert adviser on Friday 7th at 12pm at #askCAB
  • Support a local nominated neighbour scheme, where vulnerable residents ask a neighbour to deal with doorstep callers – contact your local authority’s Trading Standards team to find out if one runs in your area.
  • Find out more and download materials from Trading Standards website
  • Run an education workshop using new Citizens Advice materials to help others spot the signs and deal with rogue traders.
  • Show the National Consumer Week competition’s winning film at a community venue:

Find out more and download materials from the Trading Standards website