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Payday loans: know your rights

Don’t let short term debt lead to long term problems

Need help with your payday loan?

Visit the payday loan pages on Adviceguide.

Call our consumer helpline 03454 04 05 06

You can contact Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem. Alternatively you can get advice from your local Citizens Advice Bureau.

Want to make a complaint?

Use our simple tool to check whether you have grounds for complaint.

If it looks like you do, you can add your name and contact details and the Financial Ombudsman Service (FOS) will call you back to take you through the process.

Thank you for spreading the word!

Since we launched this film in August we have reached over 60,000 people on Twitter via our #paydaywatch hashtag and thousands of people have watched the film.

So far we have doubled the number of complaints sent to the FOS about payday lenders.

Please keep sharing the film and encouraging people you know to check if they have grounds for complaint.

Find out more

Find out more about our campaign activities on payday loans: