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Signing up to a newsletter from national Citizens Advice

If you sign up to a newsletter from a Local Citizens Advice office, contact them directly to find out how they use and store your personal information.

When you sign up to our newsletters, we collect personal information from you so we can:

  • send you the information you've asked for
  • let you know when and how we'll be contacting you in the future

When you subscribe, you give us permission to process your information and contact you. You might do this by:

  • ticking a consent box on a sign-up form
  • completing a form or survey on our website
  • asking Citizens Advice staff to add you to a mailing list

You can unsubscribe at any time - click on the 'unsubscribe' link in your newsletter or email.

What information we collect

We'll ask for your first and last name and your email address.

Our newsletters for Citizens Advice staff and volunteers may also ask for your:

  • local Citizens Advice office or court
  • role in the organisation

Our newsletters for The Money Advice Service Debt Advice Project (MASDAP) also ask for the name of your organisation and what project you're part of.

We use a service called Mailchimp to send newsletters. When you open an email from us, Mailchimp uses cookies to record:

  • your country
  • what type of device you're using
  • whether you opened the email or not
  • what links you click on within the email

Mailchimp use this information to improve your experience. They share the data with us so we can track engagement of our newsletters and make improvements.

Read Mailchimp's cookie policy.

Sharing your information with other organisations

Most of our newsletters use services from an organisation called Upscribe to manage our distributions lists. We share your information with them so they can add you to our  distribution lists.

We don't use Upscribe for our MASDAP newsletters.

We share your information with Mailchimp so we can send you the emails you've signed up for.

Upscribe and Mailchimp keep your information secure and won't share it with anyone else.

Both companies process your data outside the European Economic Area (EEA).

Read Upscribe's privacy policy.

Read Mailchimp's privacy policy.

Storing your information

For most of our newsletters, we store your information on Mailchimp for as long as you're subscribed to the newsletter. If you unsubscribe, your information is deleted within 3 months.

For our MASDAP newsletter, we'll store your information securely on our internal systems.

Get in touch about your data

You can contact us at any time and ask us:

  • what information we've stored about you
  • to change or update your details
  • to delete your details from our records

To contact us about a MASDAP newsletter, email durga.mandal@citizensadvice.org.uk.

For all other newsletters, email communications@citizensadvice.org.uk.

If you want to make a complaint

If you're not happy with how we've handled your data, you can complain through our website.