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Consumer advice trends 2020 to 2021

Consumer Advice trends is aimed at national government departments, regional agencies, third sector organisations concerned with advice or social policy, and social policy researchers.

Consumer advice trends

Q1 2020 to 2021

April 2020

May 2020

 June 2020

Q2 2020 to 2021

July 2020

August 2020

September 2020

Q3 2020 to 2021


Q4 2020 to 2021


Consumer Advice Trends is a monthly interactive data tool which reports on the issues Citizens Advice Consumer Service have helped clients with over the last 24 months.

This includes:

  • timelines of issues.
  • reasons for enquiries.
  • payment methods.
  • maps by local authorities.