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Impact of Citizens Advice service

We have a responsibility and are committed to understanding the difference we make to the people we help and communities across England and Wales.

Each year, Citizens Advice helps millions of people find a way forward. We do this by providing advice, education and support, and influencing policies and support that affect our clients.

Everything we do - and the way we work - benefits individuals and society.

All our impact

Everything we do, and the way we work, benefits individuals, communities and society.

Impact of advice, support and education

We help people overcome their problems, and work with them to improve their skills.

Impact of how we work

Our additional value to society through working with volunteers, in local communities, and our national network.

Impact of our campaigns

We campaign to ensure problems are tackled at the root cause - some of our campaign successes.

Understanding what works

How we evaluate our services.