The impact of the Witness Service
Citizens Advice has been funded by the Ministry of Justice to run the Witness Service since April 2015. We provide free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales.
Since 2015 we’ve made a number of witness-led changes to the service and have been doing more work to look at the difference we’ve made.
We can now talk more confidently about the huge impact of our service - from understanding the difference we make to each witness, to looking at our role in helping the criminal justice system to run smoothly.
By understanding our impact we can work towards even better outcomes for witnesses.
Our first Witness Service impact report celebrates the difference we’ve made to witnesses, the criminal justice system and society so far.