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Citizens Advice consumer work

We believe in a better deal for consumers. We want consumers to know where they can turn to for advice, who will speak up for them when things aren’t right and how they can help stop problems in the future. We provide advice, education and research on policy issues. We want to provide a simpler, more effective service for consumers.

We also have a statutory duty to provide supplier performance information to consumers.

Our consumer service

Provides free, confidential and impartial advice on consumer issues.

Consumer education

Through our consumer education, we want to empower people to make the right choices.

Consumer empowerment

Our locally led Consumer empowerment partnerships provide consumer protection, education and empowerment across England and Wales.

The Consumer Rights Act

Information about the Consumer Rights Act

Know your rights in the energy market

Leaflet sent to energy supplier customers each year.