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Consumer policy areas

Citizens Advice covers a range of consumer issues in its policy work, including energy, post and other consumer issues.

Consumer policy work

We all now have to behave as consumers in an increasing number of markets. Our consumer policy work looks at how people are treated in everything from telecoms and financial services, to housing and online marketplaces.

Energy policy work

Ensuring opportunities to make the energy market function better are not missed and consumers have good reason to become more confident and engaged.

Post policy work

Contributing to improving the operation of the postal market and postal service. Ensuring consumer needs are represented in decisions about the post office network’s future.