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Administrator / Assessor Help to Claim Project

Position: Administrator/Assessor Help to Claim Project

Location: Liverpool

Closing date: 28 March 2019

Role details

Job title: Administrator/Assessor Help to Claim Project

Location: Liverpool

Salary: £ 18,000

London allowance: No

Salary pro rata: No

Hours per week: 35

Type of contract: Fixed term

End date of contract: 31 April 2020

Interview date: 04 April 2019

We have an exciting opportunity for an Administrator/Assessor to join our team.

Citizens Advice Liverpool are delivering an end-to-end claims support service which will be nationally consistent and provide high-quality advice for first time Universal Credit claimants. Universal Credit is our fastest growing advice issue and the evidence collected by the Citizens Advice network shows us people need more practical support to make and manage their Universal Credit claim. The “Help to Claim” service will guide people through the claims process - offering tailored support to help them use the flexibilities available in Universal Credit, helping them to get their first payment on time and making sure they’re ready to manage it when it arrives.

Citizens Advice Liverpool are looking for someone with excellent administrative skills, good communication and organisational skills, the ability to work under pressure and meet deadlines as well as a commitment to the aims and principles of the Citizens Advice Service. The successful candidate will provide support for the Help to Claim team to deliver locally tailored delivery of digital, telephony and webchat support to Universal Credit Claimants

How to apply: visit or email

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.