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Advice Session Co-ordinator

Position: Advice Session Co-ordinator

Location: Witney

Closing date: 10 July 2020

Role details

Salary: £23,433

Salary pro rata: Yes

Hours per week: 15

Type of contract: Permanent

Closing date for applications: 2020-07-10

How to apply: email

Citizens Advice West Oxfordshire provides face to face advice in Witney and delivers telephone and web chat services from our digital hub. An innovative, busy advice service, we are looking for an enthusiastic motivated person to supervise advice sessions including supervision of the digital hub, monitor the quality of advice and case recording, and support and develop our voluntary supervisors and volunteers.

Candidates will have 2 years recent and ongoing experience of advice work and ideally have experience of quality monitoring. You will need to have a good understanding of the voluntary sector and strong skills in performance management of volunteers. You will also have a keen interest in Research and Campaigns.

We also welcome applications from experienced supervisors seeking extra hours on a short-term contract to provide remote supervision during lockdown.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.