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Telephone Adviser

Position: Telephone Adviser

Location: High Wycombe

Closing date: 31 July 2020

Role details

Location: Flexible working arrangements considered, including remote working

Salary: £17,000 - £18,250

London allowance: No

Salary pro rata: Yes

Hours per week: 37.5 hrs/week (Part-time/job share will be considered)

Type of contract: Permanent

Closing date for applications: 2020-07-31

Interview date: 2020-08-12

To apply, please send CV to office@hwcab.org.uk

We have an opportunity for an enthusiastic telephone adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Buckinghamshire.

Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.

For further information please see the job description at http://www.highwycombecab.org.uk/vacancies-2/

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Citizens Advice High Wycombe is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.