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FAQs for journalists

Expand Can you provide advice to readers?

We can’t provide specific advice to an individual unless they visit a local Citizens Advice, but we can offer general advice on what options are available to someone in a given situation.

Expand Do you have spokespeople around the country I can interview?

We recognise the importance of getting a local spokesperson. Contact us and we can put you in touch with an expert of chief officer from a local Citizens Advice.

Expand Can you provide Citizens Advice Bureau clients for us to interview?

Where possible and appropriate, we can provide case studies.

Expand Do you have an ISDN line?

Yes. We can quickly and easily set up radio interviews using a high-quality line from our offices in London and Cardiff. To set up an interview, contact our News Team.

Expand Do you have regional press officers?

Contact the News Team if you are looking for a local view or spokesperson in England or Wales. Contact details for the press teams in Citizens Advice Scotland and Citizens Advice Northern Ireland are on our contacts page.

Expand How can I get hold of images showing local Citizens Advice at work?

For stock image requests of local Citizens Advice, our branding, and our CEO to go with your news stories, please contact the News Team. All our images are copyright Citizens Advice.

Expand How can I get the Citizens Advice logo to use in a publication or online?

Please email the News Team with your request and include details about where you wish to use our logo.

Expand Where can I get more information about your campaigns?

Information on our current campaigns can be found here. Our policy and research work, including our latest reports, can be found here.

Expand Where can I find out more information about advice?

The Citizens Advice website gives practical and up-to-date advice for people across the UK on specific issues and is checked by our in-house legal experts before publication.