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Press releases

We write regular press releases on issues that are of concern for our service and clients.

Citizens Advice says PPI scandal ‘must end’

14 April 2015

Citizens Advice has called on the banking industry to end the PPI scandal once and for all, as the FCA fines Clydesdale Bank £20.7million for ‘serious failings’ in the way it handled complaints.

Pensioners feel the sting as prime targets for scammers

10 April 2015

Convincing victims to move their pension pots into fraudulent schemes, pretending to be their employer or pension provider, and offering bogus ‘free’ financial advice, are among the tactics scammers use target pensioners reveals Citizens Advice.

How to make the most of your Pension Wise appointment

02 April 2015

Pension reforms coming in on 6 April mean that people approaching retirement have more choices about how to use their pension pots. For the first time, people will have the freedom to decide whether they buy an annuity, take a lump sum, or a mixture or both.

E.ON ruling must send signal to entire industry, says Citizens Advice

02 April 2015

Citizens Advice has responded to the announcement that Ofgem has secured £7.75m from E.ON after they incorrectly charged exit fees and/or overcharged customers following price rises. The payment will go towards the Energy Best Deal Extra project ran by Citizens Advice.

It's time to ban rip-off letting agency fees, says Citizens Advice

27 March 2015

Letting agents’ fees should be banned to protect tenants in the private rental sector, a new Citizens Advice report has urged. New evidence uncovered by the charity reveals tenants are frequently ripped-off by fees often hidden by letting agents – to the tune of £337 on average.

Bill cap for phone crime victims a relief, Citizens Advice says

22 March 2015

A cap on mobile phone bills will come as a “much-needed relief” to many victims of crime caught out by phone fraudsters, Citizens Advice has said today, having called on the Government to fulfil its promise of this since last year. The Government and the five main phone providers have announced caps of £100 on bills from stolen mobiles.

Citizens Advice responds to the Budget

18 March 2015

Responding to today’s Budget, Gillian Guy, Chief Executive of national charity Citizens Advice, said: ‘People on the lowest income and those without savings benefit least from this Budget. ‘The country’s improving financial situation is welcome but it is important to remember it comes against a backdrop of years of rising bills and stagnant wages.   ‘Positive moves on the personal allowance and fuel duty provide some small gains for stretched households, but there was nothing to address challenges around childcare, energy bills and private rents.

Legal aid restrictions a further burden for financial abuse victims

12 March 2015

Citizens Advice has today warned of the challenges many victims of domestic abuse face getting help, with financial abuse victims facing additional barriers. The charity has said that financial abuse is often little understood by professionals and victims struggle to obtain legal aid.

Payday lender debt collection practices amongst the worst

10 March 2015

Citizens Advice has today said people’s experiences of debt collection practices from payday lenders are amongst the worst reported. The charity has called for the regulator to also look into bad practices around logbook loans and guarantor loans. A new report by the FCA into the debt collection practices of payday loan companies has found bad practices in all of the firms it reviewed.

Scottish Power must “clean up their act” for its customers

04 March 2015

Citizens Advice has said that it hopes that a “corner is turned” with Scottish Power over the ongoing billing issues its customers have faced. Today the regulator Ofgem has imposed a twelve-day proactive sales ban on Scottish Power over unresolved complaints.