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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

Ending the benefits freeze won’t stop families facing the choice between heating and eating

10 February 2020

MPs are today (10/02/2020) set to end the benefits freeze by agreeing to increase income-related benefits by inflation. While a welcome move, new analysis by Citizens Advice shows that almost 4 in 10 households that seek debt advice and receive these frozen benefits would still not have enough money to cover their costs by 2024 - even if these rises were to continue in future years.

Failed energy suppliers cost consumers £255m since 2018, says Citizens Advice

05 December 2019

Citizens Advice has responded to new Ofgem data on unpaid energy industry bills left behind by failed suppliers. Alongside this, the charity has released new analysis showing consumers are now facing a £255m bill following the collapse of these firms, which will be paid through higher energy bills of their own.

Over a million UK businesses at risk of being cut off and ripped off in energy sector

24 October 2019

Around 1.5 million UK businesses face a greater risk of having their energy supply disconnected than the average household, and of exploitation by unscrupulous energy brokers. This is all due to a lack of protections in the microbusiness market, according to a new report - Closing the Protection Gap - from Citizens Advice.