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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

Scottish Power failed customers

26 April 2016

Today Ofgem, the energy industry regulator, announced the results of its investigations into Scottish Power and found the firm’s billing, complaint resolution and call handling to be inadequate. As a result the energy company will pay out £18 million.

Consumers missing pension scam warning signs, reveals Citizens Advice

30 March 2016

A new report from Citizens Advice, ‘Too good to be true’, reveals a mismatch between people’s confidence in spotting a scam and their ability to do so. Three in four (76%) said they are confident they can identify a pension scam but just 12% were actually able to do so when a scam was presented to them.

Citizens Advice response to Budget 2016

16 March 2016

In its response to the Budget 2016 Citizens Advice highlights how it deals with 287,000 issues around Personal Independent Payments a year and the importance of more investment in frontline money and debt advice services.

Funding for early help and refuges vital to tackle domestic abuse

08 March 2016

Citizens Advice has today said that it is good news the £80million of funding pledged by the Government for the next four years will help tackle domestic abuse earlier and make sure those who need it have access to emergency accommodation, including refuges.

Millions of energy customers hit by back-bills

29 February 2016

As many as 2.1 million households could have been hit by large late bills in the last year because energy suppliers initially undercharged them, Citizens Advice reveals.