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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

People putting themselves at risk by debt decisions

08 June 2016

People are placing themselves at greater risk of losing their home, visits from bailiffs and even prison by paying off consumer credit debts before other priority debts, warns Citizens Advice.

Extra Energy records worst ever score in complaints league table

03 June 2016

Extra Energy has delivered the worst performance for its handling of customer complaints, according to Citizens Advice’s latest energy supplier league table which measures how effectively customer complaints are dealt with by energy companies.

Response to National Audit Office report on HMRC

25 May 2016

Citizens Advice has today said that people left waiting on the phone to speak to Her Majesty’s Revenue & Customs (HMRC) are in some cases at risk of getting into debt because of the cost of the call or the wait means they miss tax deadlines.