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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

FCA compensation order good for customers, says Citizens Advice

26 October 2015

Citizens Advice has welcomed a decision that Dollar Financial UK will refund £15.4million to 147,000 customers. The company, which owns payday loan brands like The Money Shop, gave loans to borrowers who in some cases could not afford to repay.

Customers still counting cost of PPI scandal

02 October 2015

Citizens Advice has responded to a Financial Conduct Authority (FCA) announcement that it will consult on a possible 2018 deadline for PPI compensation claims.

New police guidance could “transform police response to domestic abuse”

21 September 2015

Citizens Advice has today said that having those providing public services trained to recognise domestic abuse, including coercive control, can help victims get much-needed support. The national charity welcomes new guidance from the Royal College of Policing to help police officers identify patterns of domestic abuse.

Banks ‘paying the price’ for PPI scandal

10 September 2015

Thousands of people ripped off by the PPI scandal continue to seek help from Citizens Advice – 10 years after the charity launched a super-complaint against it.