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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

New police guidance could “transform police response to domestic abuse”

21 September 2015

Citizens Advice has today said that having those providing public services trained to recognise domestic abuse, including coercive control, can help victims get much-needed support. The national charity welcomes new guidance from the Royal College of Policing to help police officers identify patterns of domestic abuse.

Banks ‘paying the price’ for PPI scandal

10 September 2015

Thousands of people ripped off by the PPI scandal continue to seek help from Citizens Advice – 10 years after the charity launched a super-complaint against it.

Rogue traders are “exploiting the problems they claim to solve”

05 September 2015

Increasing numbers of people are having problems with companies cold calling them to offer services that are supposed to block cold calls, Citizens Advice reveals. People have complained of aggressive selling, faulty goods and being unable to cancel contracts after being contacted by companies claiming to offer cold call blocking devices.

Bailiffs 'must be last resort'

27 August 2015

Citizens Advice has called on councils to use every other option to collect debts before resorting to bailiffs. The charity made the call in response to new figures from National Debtline showing a 16 per cent increase in the use of bailiffs, mostly driven by local authorities collecting council tax arrears.

Childcare inflexibility standing in the way of parents' work

26 August 2015

Citizens Advice has said that childcare provision needs to be simpler and more flexible to help people into work. The charity is responding to a speech today by Education Secretary Nicky Morgan calling on childcare providers and local authorities to begin offering 30 free hours of childcare per week ahead of schedule.

Citizens Advice responds to ESA benefit changes

24 August 2015

Citizens Advice has responded to a speech made by Iain Duncan Smith today announcing plans to reform Employment Support Allowance (ESA). The Secretary of State for Work and Pensions argued that the current system is too 'binary', splitting people into 'fit for work' and 'not fit for work' categories.

Just 1 in 20 patients book GP appointments online

13 August 2015

Patients are not using online services to book appointments and order repeat prescriptions due to little awareness of the services on offer and problems accessing digital services, according to Citizens Advice.