Skip to content Skip to footer

Press releases

Our press releases highlight issues that are of concern for our clients and our network.

Sky-high exit fees need to stop

11 June 2015

Citizens Advice highlights high exit fees faced by some broadband and mobile customers as Ofcom plans to allow consumers to switch providers without penalties.

Working parents ‘held hostage’ by childcare needs

07 June 2015

Advice queries about early years provision doubled in the last year. The challenge of finding and maintaining affordable childcare is restricting parents’ working lives, reveals new research from Citizens Advice.

Half a million children living in unsafe private rented homes

21 May 2015

Rogue landlords are raking in £5.6billion a year for unsafe homes that fail to meet legal standards, a new report shows today. (Thursday May 21, 2015) A major Citizens Advice study reveals 740,000 households in England live in privately rented homes that present a severe threat to tenants' health.

SSE 'making more money from fewer customers'

20 May 2015

Citizens Advice has urged energy companies to make sure customers feel the benefit of wholesale energy price decreases, in light of SSE posting a retail profits increase of 39.7%.

Citizens Advice says PPI scandal ‘must end’

14 April 2015

Citizens Advice has called on the banking industry to end the PPI scandal once and for all, as the FCA fines Clydesdale Bank £20.7million for ‘serious failings’ in the way it handled complaints.

Pensioners feel the sting as prime targets for scammers

10 April 2015

Convincing victims to move their pension pots into fraudulent schemes, pretending to be their employer or pension provider, and offering bogus ‘free’ financial advice, are among the tactics scammers use target pensioners reveals Citizens Advice.

How to make the most of your Pension Wise appointment

02 April 2015

Pension reforms coming in on 6 April mean that people approaching retirement have more choices about how to use their pension pots. For the first time, people will have the freedom to decide whether they buy an annuity, take a lump sum, or a mixture or both.

E.ON ruling must send signal to entire industry, says Citizens Advice

02 April 2015

Citizens Advice has responded to the announcement that Ofgem has secured £7.75m from E.ON after they incorrectly charged exit fees and/or overcharged customers following price rises. The payment will go towards the Energy Best Deal Extra project ran by Citizens Advice.

Workers struggling at ‘sharp end’ of insecure jobs

30 March 2015

Irregular hours from flexible work and zero hour contracts leave some workers anxiously facing eviction, afraid to speak out about their employment rights for fear of losing their work, or with debts piling up, new research by Citizens Advice finds.