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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

Energy queries double as hikes announced

21 October 2013

Citizens Advice has seen the number of energy queries to its consumer service double following the recent price rise announcements. npower is the latest supplier to announce a price increase this winter.

Banks hold answer to consumer choice on short-term credit

16 October 2013

A straightforward, quick way to take on payday lenders is for banks to offer personal micro-loans, says Citizens Advice as Labour Leader Ed Miliband announces long term plans to boost funding for credit unions.

Citizens Advice backs payday loan charter

14 October 2013

Citizens Advice backs the ‘Charter to Stop the Payday Loan Rip-Off’ which is being launched in Parliament today and is supported by a group of cross-party MPs, consumer organisations and charities.

“Upside-down” under-occupancy penalty could cost taxpayers

14 October 2013

Following today's report by the University of York suggesting that savings from the Under-Occupancy Penalty will not be as high as initially estimated by the DWP, Citizens Advice Chief Executive, Gillian Guy, said early signs show that ministers are falling short on their aims to make better use of housing stock and save taxpayers' money.

Lord Freud promises action to tackle misuse of CPAs

01 October 2013

Today, Lord Freud told a fringe meeting at the Conservative party's annual conference that he has asked civil servants to look into ways of restricting lenders' access to accounts of benefit claimants. Citizens Advice has called for stronger controls to make sure that protections cover everyone.