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Press releases

Our press releases highlight issues that are of concern for our clients and our network.

Citizens Advice response to Financial Conduct Authority announcement on overdrafts

03 November 2016

The Financial Conduct Authority (FCA) has today announced that it will undertake work on arranged and unarranged overdrafts as part of a series of measures to improve competition in the current account market. This follows recommendations proposed by the Competition and Markets Authority (CMA) as part of its investigation into retail banking.

Citizens Advice response to Financial Ombudsman Service complaints

03 November 2016

The Financial Ombudsman Service’s latest quarterly complaints data shows a rise in issues with payday loans. Between, April and September 2016, the Ombudsman received over 5,000 payday loan complaints, compared to 3,200 between April 2015 and March 2016.