21 June 2017
Our press releases highlight issues that are of concern for our clients and our network.
16 June 2017
Two in three people (69%) who shop online have had parcels lost, damaged or turn up late in the last year, according to new research by Citizens Advice.
14 June 2017
Citizens Advice has welcomed the initial findings from the Competition and Markets Authority (CMA) investigation into the care homes market and called for stronger consumer protections to be considered where existing rules are not providing the right cover.
14 June 2017
Asking people to go self-employed to keep their jobs, telling agency staff they don’t get sick pay and suggesting pregnant staff cut their hours are among the things some employers say to try and find ways around workers’ rights, Citizens Advice can reveal.
Half of people on zero hours contracts think they’re not entitled to paid holiday, says Citizens Advice
08 May 2017
Half of people on zero hours contracts, and two in five people on temporary contracts wrongly believe they are not entitled to paid holidays, Citizens Advice reveals.
Citizens Advice calls for money advice to be offered at key life moments as consumer borrowing rises
04 May 2017
As the Bank of England’s latest money and credit statistics show an increase in consumer debts such as credit cards and loans, Citizens Advice is calling on the next government to make sure people can get the right support to manage their finances, particularly at key stages of their lives such as buying a home or having a baby.
27 April 2017
Mobile phone providers in the UK will have to offer their customers the opportunity to set a limit on their monthly bill, following a new law passed by Parliament today.
12 April 2017
Citizens Advice has responded to EDF Energy announcing that it will raise the price of its standard variable dual fuel tariff by 7.2% (£78) in June.
10 April 2017
People on the cheapest basic broadband deals are hit with an average price rise of £113 a year once their deal ends - with many unaware they face an increase in cost, finds Citizens Advice.
03 April 2017
New rules, proposed by Ofgem today, to put a 12 month time limit on energy back bills will help protect consumers, says Citizens Advice.
31 March 2017
Citizens Advice publishes latest energy complaints league table for small business customers.
30 March 2017
Citizens Advice has called on the government to improve the quality and accuracy of the application and assessment process for Personal Independence Payments (PIP), as well as the system which allows people to submit additional evidence as part of their claim.
29 March 2017
The Bank of England’s latest money and credit statistics show consumer borrowing increasing by 10.5% in the year to February to £196 billion.
24 March 2017
Citizens Advice has today responded to proposals from telecoms regulator Ofcom that landline and broadband customers who suffer slow repairs or missed deadlines should receive automatic compensation from their provider.
22 March 2017
Citizens Advice is today launching a new online tool so that people can see at a glance how good the 18 biggest energy suppliers are at customer service.
20 March 2017
Citizens Advice services across England and Wales are today celebrating sharing £625,000 from the Martin Lewis Fund to help make a real difference to local people’s lives.
13 March 2017
Citizens Advice has responded to SSE announcing that it will raise the price of its annual dual fuel standard variable tariff by 6.9%, with electricity bills rising by 14.9%, from April.
08 March 2017
Citizens Advice responds to today’s Budget announcement from Chancellor Philip Hammond.
07 March 2017
Responding to news that E.ON is to raise the price of its annual dual fuel standard variable tariff by 8.8%, Citizens Advice says it is loyal customers who will be most affected by the price rise.