Our press releases highlight issues that are of concern for our clients and our network.
£19 billion owed in everyday bills, as Citizens Advice reveals it helps 1 person every 3 minutes with bailiff issues
20 August 2018
Citizens Advice is calling for better regulation of unaccountable bailiff firms as it reveals households have fallen behind on their essential bills, such as council tax and utilities, by an estimated £18.9 billion.
15 August 2018
Royal Mail’s redirection service is an important offer to consumers yet its pricing structure is unfair, outdated and too costly, Citizens Advice says.
Citizens Advice responds to the Advertising Standards Authority’s ruling against Amazon’s next-day delivery promise
15 August 2018
Citizens Advice is the statutory consumer advocate for postal services and has responded to the ASA’s ruling against Amazon’s next-day delivery promise.
10 August 2018
Ryanair employees across 5 countries have gone on strike for 24 hours. Citizens Advice has issued the following advice for affected passengers.
Interest rate rise could push stretched household budgets further into the red, says Citizens Advice
02 August 2018
Citizens Advice has responded to today's interest rate rise.
31 July 2018
This morning Ofcom has proposed new rules that will mean telecoms companies must notify consumers when their contract is coming to an end.
Citizens Advice responds to latest Bank of England consumer credit figures and FCA creditworthiness statement
30 July 2018
Citizens Advice says lenders need to be serious about safeguarding their customers from future problem debt by only lending what people can afford to repay, in response to today's Bank of England consumer credit statistics and FCA's creditworthiness statement.
30 July 2018
Citizens Advice has responded to Ofgem’s framework decision for the next set of energy network price controls (RIIO2).
25 July 2018
Today the Financial Conduct Authority has announced a discussion paper on the loyalty penalty people pay in the savings market.
23 July 2018
Citizens Advice has responded to the Competition and Markets Authority announcement on the regulation of heat networks.
22 July 2018
More than a third of people helped by Citizens Advice struggle to provide the evidence needed to complete their Universal Credit claim, new research from the charity finds.
19 July 2018
Citizens Advice has responded to the government’s Domestic Gas and Electricity (Tariff Cap) Bill receiving parliamentary approval. The bill will impose a temporary cap on the price of all default tariffs in the energy market until at least 2020.
18 July 2018
Tonight the powerful docu-drama ‘Killed By My Debt’ will air on BBC One. As part of the Taking Control coalition, and alongside Jerome Rogers’ family, Citizens Advice is campaigning for bailiffs to be properly regulated.
13 July 2018
A total cost cap on rent-to-own items like washing machines, fridge freezers and televisions could save consumers £276 (28%) per product, new analysis from Citizens Advice has found.
12 July 2018
Citizens Advice responds to Richard Lloyd’s independent review of the Financial Ombudsman Service.
05 July 2018
Citizens Advice has responded to EDF Energy’s announcement that it is raising the price of its Standard Variable Tariff (SVT) by 6%. This follows a previous price rise of 1.4% announced in April.
26 June 2018
Iresa Energy has come bottom of Citizens Advice’s energy star rating system. The company scored just 0.35 stars out of a possible 5 for its customer service between January and March this year.