Citizens Advice responds to CMA's consultation on draft consumer law advice for care homes - Citizens Advice
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Citizens Advice responds to CMA's consultation on draft consumer law advice for care homes

31 May 2018

Gillian Guy, Chief Executive of Citizens Advice, said:

“Making a decision about a care home can be overwhelming, particularly as hidden fees and unclear contracts are all too common.

“Care homes often increase fees at short notice, leaving people stuck in care they may not be able to afford. This is clearly unfair and could breach consumer law.

“The CMA’s guidance should set clear expectations for both care home providers and consumers. Consumers need honest and upfront information so they can make an informed choice when choosing a care provider.

“If care homes continue to treat consumers unfairly, further action needs to be considered.”

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Notes to editors

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