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Citizens Advice responds to FT's interview with FCA Head, Martin Wheatley

25 January 2012

Gillian Guy, Chief Executive at national charity Citizens Advice said: “We welcome Martin Wheatley’s plans to look at things from a consumer perspective when he reshapes UK financial regulation.

People come to Citizens Advice with many problems involving financial products and services, including mis-selling and unfair treatment. We need the FCA to work hard at stopping these problems by making sure firms consistently look out for the interests of all their customers.

In 2010/11 we helped 550,000 people with over two million debt problems – the largest proportion of which concerned consumer credit."

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.