Economy Energy customers “should not worry”, says Citizens Advice
Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Economy Energy has ceased trading.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Economy Energy customers should not worry. There will be no interruptions in supply and the regulator Ofgem will appoint a new supplier in the coming days.
“Customers who pay by direct debit or when they get their bill should take up to date meter readings. They should also avoid switching suppliers at the moment, as they risk losing any refunds they’re due. Prepay customers should be able to top up as normal. Ofgem have said the outstanding credit balances of domestic customers will be protected.
“The failure of energy suppliers is becoming an all too familiar story. Ofgem’s moves to tighten up the licensing rules should address the problem of unprepared companies coming into the market. But the continued failure of suppliers shows there are firms operating that require the regulator’s urgent attention.”
Consumer advice contacts
Customers can find more information on Ofgem or Citizens Advice websites. Customers unsure of their next steps can contact the Citizens Advice consumer helpline on 03454 04 05 06. Please note, this service operates Monday to Friday, 9am to 5pm.
Economy Energy scored just 2.4 stars in Citizens Advice’s latest customer service star rating.
Notes to editors
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