Economy Energy provisional order “welcome and necessary”, says Citizens Advice
Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a provisional order against Economy Energy.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Today’s action by Ofgem is a welcome and necessary step towards fixing the consistently poor service experienced by Economy Energy customers.
“We’ve raised a number of concerns in recent months about Economy Energy to the regulator. These include failing to refund customer credit balances and not properly billing people switching to a different supplier.
“But there’s a wider problem behind this news. Ofgem’s upcoming licensing review offers a major opportunity to stop underprepared firms entering the market. Further action is needed now to address the ongoing issues caused by poorly performing companies already operating.”
Notes to editors
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
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