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LINK and Citizens Advice to investigate access to cash

1 February 2012


Today LINK, the UK cash machine network, Citizens Advice and Citizens Advice Scotland have launched a new research project on access to cash.

The research will look at how people access their cash (whether it’s through cash machines, banks or other ways), how much of a problem it would be if they could only use a cash machine provided by their own bank and if the cash machine they use most regularly charges a fee.

It will also explore whether different people face particular problems in getting their money.

Anyone who would like to take part in the research can fill in a survey at their local Citizens Advice Bureau or complete it online at

Citizens Advice Chief Executive Gillian Guy said: “

We want to understand more about how people get hold of their own money, whether there are any obstacles that stand in their way and, if so, what could be done to make it easier.

“Our network of bureaux allows us to get really good feedback and information from over 3000 communities across the country – so we expect to get some insightful findings.”

John Howells, LINK CEO commented, “

Cash still accounts for the majority of payments in the UK and easy access to cash is vital for the UK economy. This is especially so for people on lower incomes and those who rely heavily on cash to live their lives.”

John added,

“Citizens Advice helps millions of people each year by providing free, independent, confidential and impartial advice and are therefore a natural partner for LINK to do this work with.”

The research will take place between February and March this year and the results will be available in the summer.

Notes to editors:

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To find your local bureau in England and Wales, visit You can also get advice online at
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.3 million clients on 5.4 million problems from October 2013 to September 2014. For full 2013/2014  service statistics see our quarterly publication Advice trends
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 3,000 service outlets across England and Wales.