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AdviserNet terms and conditions for subscribers

1 Preliminary

The following terms and conditions apply to all customers subscribing to the Citizens Advice Electronic Information Service (the Service) currently known as “AdviserNet”.

2 Definitions

Citizens Advice” means The National Association of Citizens Advice Bureaux a registered charity no. 279057 and company limited by guarantee registered in England under no: 1436945 or any successor in the supply of the Service “Customer” means any person, organisation, association or partnership who or which has agreed to subscribe to the Service

Internet-enabled device” means any device used by the Customer to use and access the Service and Materials, and includes (but without limitation) computers, mobile telephones and tablets

Licence” means the Licence to use and access the Service and Materials granted under these Terms

Materials” means the database and content made available electronically through the Service or contained in any publication provided as part of the Service

Service” means the Service currently known as “AdviserNet” made available by Citizens Advice to Customers online via a Website as extended or amended by any written agreement between Citizens Advice and the Customer

Terms” means these terms and conditions as amended or extended from time to time by Citizens Advice

Website” means any website from which the Service is made available

3 Licence

3.1 Citizens Advice grants the Customer a non-exclusive, non-transferable limited Licence to access and use the Service and Materials for the purpose only of:-

  • research; or
  • for its own internal business purposes only as an incidental part of providing advisory services subject to the restrictions and user limitations set out below.

3.2 The Licence will come into effect on delivery to the customer of an appropriate invoice from Citizens Advice

4 Restrictions

4.1 All intellectual property rights in the Materials and the Service are the property of Citizens Advice or its licensors. The Customer is permitted to display Materials and to print and download extracts from the Materials for the Customer’s own use for the purposes specified above only. The Customer will not otherwise copy, display, make available or store or provide to any third party any of the Materials, whether on a website, the internet or an intranet or in any other matter whatever or create any derivative work from the Materials.

4.2 The Customer will not alter, modify, delete or deface any Materials or Citizens Advice’s copyright and trademark notices attaching to the Materials or Services.

4.3 The Customer will not and will not attempt to decompile, disassemble, reverse engineer or use (other than as part of the Service as permitted under these Terms) any software or computer program involved in the provision of the Service.

4.4 The Customer may not assign any of its rights under the Terms or otherwise in relation to the Service or Materials or grant any sub-licence in respect of them to any person.

5 User Limitations

5.1 The Customer’s use of the Services is limited to the maximum number of users accessing the Service at any one time in their organisation as agreed with Citizens Advice from time to time and the Customer will not exceed such maximum.

5.2 Allocated usernames should not be shared with any other organisation. They are solely for the use of the assigned organisation or, where contractually agreed, the individual user.

5.3 The Customer is only licensed to view content for the parts or parts of the UK that are specified in the subscription.

5.4 Citizens Advice shall be entitled to access at all reasonable times the premises and equipment of the Customer in order to check that the number of permitted users is not being and has not been exceeded.

5.5 At the request of Citizens Advice, the Customer will procure that a senior manager responsible for use of the Service by the Customer certifies that the user limitations are being complied with.

6 Continuance of Service

6.1 Citizens Advice expects (but shall not be under any obligation) to revise and update the Materials.

6.2 Citizens Advice undertakes that it has the right to make the Service and Materials available on these Terms.

7 Customer’s Option to Terminate

The Customer may cease its subscription within one month of first becoming entitled to access the Service by notice in writing given to Citizens Advice. The Customer’s Licence to access the Service and access or use the Materials for any purpose whatsoever, shall thereupon cease and Citizens Advice will make a full refund of any sums already paid by way of subscription for the Service.

Thereafter, the subscription will be automatically continue until cancelled in writing by yourselves, within 30 days from date of annual invoice renewal.

8 Subscription Fees

8.1 Subscriptions for the Service shall be payable annually in advance within 30 days of the issue date shown on the relevant invoice delivered to the Customer.

8.2 The Customer may renew the Licence for further periods of 12 months (or such other period as Citizens Advice may agree) on the terms and conditions for use of or access to the Service then in force and subject to payment of the then current annual subscription provided that Citizens Advice may, in its absolute discretion, refuse to renew any Licence.

8.3 If Citizens Advice invoices for and is paid the then current rate for subscription, the Licence will be deemed to have been renewed for the additional relevant period.

9 Customer Support

9.1 Citizens Advice will use reasonable endeavours to provide technical support for the Service by telephone between 10.00 am and 4.00 pm Monday to Friday, (excluding Bank Holidays) to assist users with problems relating to the use of the Service on their internet-enabled devices, to the extent the Service is used under conditions and on operating systems for which it is designed but Citizens Advice will not be responsible for any costs, losses or damages whatsoever as a result of defects in or failure to provide or interruption of such support services.

9.2 The contact points for these enquiries are shown in the User Guide and help pages available to Customers on the Website, but telephone or other support from these contact points may not be available for the same hours as intended for the technical support helpline and may not be available at all.

9.3 The Service may not be compatible with all types of computers, internet enabled devices, networks or operating systems. Citizens Advice will endeavor to ensure that the service is compatible with computers which use the last two versions of the most popular web browsers, running on Microsoft Windows or other standard operating systems but cannot guarantee this.

10 Limitation of Liability

10.1 Except for liability for death and personal injury arising from negligence or liability arising from fraud:-

Citizens Advice’s aggregate liability (including liability for negligence) for any breaches whatsoever of the Terms or of any contract or tort or in respect of any misrepresentation (or so far as permitted by law) in respect of any statutory duty for all claims of the Customer in relation to the Service and Materials arising in any period for which a subscription for the Service has been paid shall be limited to the amount so paid for that period.

10.2 Citizens Advice shall have no liability for any indirect or consequential loss or damage (including loss of goodwill contracts or savings whether characterised as direct or indirect losses) arising from any misrepresentation or breach of contract or duty whatsoever (including negligence) relating to the Service or Materials.

10.3 Citizens Advice will use reasonable efforts to ensure that viruses or other harmful devices are not transmitted to Customers’ systems via the Service, but provided Citizens Advice shall have used a reasonable virus checker which is widely commercially available updated at reasonable intervals it will not be liable for any loss or damage whatsoever arising from the introduction of any virus or other harmful device.

10.4 Citizens Advice shall have no liability to the Customer for any loss, destruction or corruption of data due to its use of the Service arising from any cause whatsoever.

11 Miscellaneous

11.1 Citizens Advice may suspend or terminate the Licence if the Customer fails to comply with any of its obligations in relation to the Service or the Materials whether under the Terms or otherwise or has behaved in a manner, which in the opinion of the Chief Executive of Citizens Advice, could bring Citizens Advice or the Citizens Advice Bureau service into disrepute or if a Customer is or becomes insolvent, commences to be wound up or has a receiver or administrative receiver appointed in respect of all or any of its assets or is subject to an Administration Order.

11.2 No refund of subscription attributable to any period after termination will be made.

11.3 Citizens Advice shall be under no obligation to provide the Service or the Materials to any person, organization, association or other entity nor shall it be obliged to give reasons for any decision to refuse to provide the Service or the Materials.

11.4 If any provision of this Agreement shall be illegal, void or unenforceable for any reason, this shall not affect the remaining provisions of this Agreement which shall remain in force.

11.5 Any notices to be served under the Terms or otherwise in relation to the Service or Materials by Citizens Advice on the Customer shall be in writing or displayed electronically on the Service. Such notices shall be deemed to have been properly given two business days after the date of posting, if posted; on delivery if physically delivered to the Customer at its registered office or at its business premises and on the date first made available if displayed electronically on the Service.

11.6 Any notices to be served upon Citizens Advice by the Customer should be addressed to the Financial Customer Services Manager and physically delivered at the address stated in the last invoice issued to the Customer in relation to the Service or such other address as Citizens Advice shall have notified to the Customer in accordance with this paragraph from time to time.

11.7 Any third party owning intellectual property rights in any of the Materials will have the right to enforce these Terms in respect of those rights directly on its own behalf but subject thereto no third party shall acquire any rights under this Agreement and the provisions of the Contracts (Rights of Third Parties) Act 1999 are excluded.

11.8 These Terms may be varied by Citizens Advice from time to time provided that reasonable notice shall be given to the Customer and in the case of significant variations the Customer shall be offered a pro rata refund of the annual subscription less a reasonable administration fee.