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Citizens Advice consumer service publications

Consumer service contact cards

ContactCardsPublicationsThe Citizens Advice consumer service contact card promotes the helpline in a handy credit card sized format and replaces the previous Consumer Direct version.

The cards comes in packs of 100 and are free to partners, though delivery charges are payable.

Shoppers' rights: a guide for consumers

ShoppersRightsThe Shoppers' rights guide for consumers in England, Wales and Scotland has been produced by the Citizens Advice consumer service to replace the previous Consumer Direct version. It sets out general guidelines for people buying goods or services, informing them of their rights, what to look out for and what to do if things go wrong.

The leaflet comes in a pack of 25 and is free to partners, though delivery charges are payable.



How to order

These materials (when in stock) are available to order in the following ways:

  • Online order form
  • By calling our customer services team on 03000 231211, 03000 231141 or 03000 231187

Materials are free to service partners (with a limit on maximum quantities), although postage and packaging will be charged.