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Our Trustees

John Gladwin


John GladwinJohn Gladwin retired as Bishop of Chelmsford after a long career in the Church of England during which he always championed issues of justice and equality as they affect the most vulnerable people in our society and in the world.
As a member of House of Lords he has spoken often on the issues that affect CAB clients and, despite facing some personal attacks, has argued passionately against all forms of discrimination and has spoken in support of civil partnerships.

He has significant governance and voluntary sector experience from working at the grass roots with homeless people in Sheffield to chairing a major international development charity. In 2008 he stood down after eleven years as Chair of Christian Aid, which he led through a period of great change. He was the founding Chair of Traidcraft, which is now the largest fair trade social enterprise in the UK.

Mark Washer


Mark WasherMark Washer is the Group Finance Director and a Group Board Member of Affinity Sutton Group, one of the largest housing association groups in the UK with a turnover of c£1/4bn, asset base over £2bn and about 57,000 homes. He has overall responsibility for the strategic direction of the Group’s finances and IT.

Mark is a chartered accountant, having qualified with Deloittes in London. He is a board member of the National Housing Federation, the sector’s representative body.

He is also currently Treasurer of the South London Gallery, and was formerly a trustee and Treasurer of Stonewall.

Warren Buckley

Warren BuckleyWarren Buckley is Global Head of Contact Centres for HSBC with accountability for 25,000 people serving 50 million customers for the Retail Banking and Wealth Management Business.

Warren has over 25 years international experience in the telecommunications and financial services industries, with expertise in service and sales operations, programme management and product delivery. His previous companies include BT, Orange and Vodafone.


Mark Gamsu

Mark GamsuMark Gamsu was until recently a Programme Director at the Department of Health responsible for policy and strategy to tackle Health Inequalities and Local Improvement. Mark has 25 years experience in the UK voluntary, local government, social care and health sectors. He has also served for 15 years as a trustee of Sheffield Mental Health Citizens Advice Bureau and is on the board of the Community Legal Advice Service for South Yorkshire.

Dr Annie Hedge

Annie HedgeDr Annie Hedge was the joint founder and joint owner of Equality Works, a consultancy and training company which she set up with her partner, Jane Farrell, in 1992. Her primary role is to oversee product development and quality assurance. She was also the lead consultant on our work with Transport for London which led to them achieving Level 5 of the former Equality Standard for Local Government.

Fran Keene

Fran KeeneFran Keene has almost 20 years’ experience of public policy and organisational development across local government, health and culture sectors. Until recently she was Head of Diversity at the Audit Commission where she lead the integration of equality and inclusion into the national performance framework for local government. She worked previously for the National Lottery Charities Board and established a successful Council for Voluntary Service and Volunteer Bureau in East Devon. She currently supports public, private and not for profit organisations in community and organisational wellbeing as an independent adviser

Fran has worked with Citizens Advice since 2011 as an independent member of the Equality Committee. She is strongly driven by social justice, the promotion of equality, and inclusion and participation in everyday life for all.


Lucy Inmonger

Lucy InmongerLucy Inmonger works in the investments team at Big Society Capital, a wholesale investor seeking to develop the social investment market in the UK. Lucy has a strong background in the social investment and community regeneration sector, and has worked both in the UK and internationally.

Previous to Big Society Capital, Lucy was an Investment Manager at CAF Venturesome; a social investment fund investing in into third sector organisations. Lucy made bespoke investments into a broad range of charities and social enterprises, specialising in housing, community assets and improving access to justice. Lucy managed the pilot Community Land Trust Fund, a national fund to enable communities to develop their own affordable housing, and raised £2.2m of capital for the second round of this fund in early 2014.

Prior to this Lucy worked in the public sector at the Homes and Communities Agency working on large scale urban regenerations projects and transferring assets into the community.

Lucy is also a financial coach on the Young Foundation’s Accelerator Programme, and a mentor at Kids Company.


Paul Nicholls

Paul NichollsPaul Nicholls has worked in the Citizens Advice service since 1983 and is currently Chief Executive of Cheshire West CAB. He was previously a director of the Association during the 1990s, when he served in a wide range of capacities, including as Chair of the Equal Opportunities Advisory Committee.

Jonathan Rees

Jonathan ReesJonathan Rees is a Non-Executive Director-General of Ombudsman Services and a Director of the Employers Network on Equality and Inclusion. He had a long and varied career in the civil service over 35 years, including working as adviser to two prime ministers, spells in the Cabinet Office, Foreign Office and European Commission in Brussels and five years as Director-General of the Government Equalities Office. He spent five years leading on consumer and competition policy, including sponsoring Citizens Advice and setting up Consumer Direct.

Anne Stephenson

Anne StephensonAnne Stephenson is a Chartered Fellow of the Institute of Personnel and Development. She retired in 2010 after a 30 year career in the Civil Service in Wales, which included periods spent in Brussels and Whitehall. She was heavily involved in social justice policy at the Welsh Assembly Government and worked closely with the third sector, including Citizens Advice Cymru. She is a trustee of the Wales Council for Voluntary Action (WCVA) and chairs the Participation Cymru Advisory Board.

John Woodman

John WoodmanJohn Woodman is the non-executive Chairman of BATS Trading Ltd, he is a member of Northumberland County Council and a lay member of the Upper Tribunal, Tax and Chancery Chamber. He is also a Trustee of the Institute of Chartered Accountants in England & Wales pension fund and two local charities in Northumberland.

John has been involved in the CAB service since 2008. He is Chair of Berwick Citizens Advice Bureau and Vice-Chair, Northumberland Citizens Advice Service.