The Trustee Board is led by our Chair Warren Buckley
Warren Buckley is Global Head of Contact Centres for HSBC with accountability for 25,000 people serving 50 million customers for the Retail Banking and Wealth Management Business.
Warren has over 25 years international experience in the telecommunications and financial services industries, with expertise in service and sales operations, programme management and product delivery. His previous companies include BT, Orange and Vodafone.
Lucy Inmonger is an Investment Manager at LGT Impact Ventures, investing in sustainable businesses seeking to improve the lives of disadvantaged people.
Lucy has a background in social investment, previously at Big Society Capital and CAF Venturesome, specialising in housing, community assets and improving access to justice. Prior to this Lucy worked in the public sector working on large scale urban regeneration projects. Lucy is also the Treasurer at Respect, a charity working with male perpetrators of domestic violence.
Lucinda Bell has had a successful career in the corporate sector and now works as an independent non-executive director.
She is a non-executive director of 3 FTSE 250 companies- office developer Derwent London, housebuilder Crest Nicholson and global engineering business Rotork. She is also Audit Chair at Rotork and Derwent London. Lucinda was Chief Financial Officer of FTSE 100 company British Land for 7 years until 2018 and prior to that held a range of senior finance roles in the real estate sector. Lucinda has also been a Governor at the University of Westminster.
Lucinda’s public policy experience includes advisory board member to Sir John Kingman’s FRC review and member of H.M. Treasury working group which designed successful REIT regime.
Lucinda led on sustainability at British Land from 2013 and over this time the Company consistently maintained high rankings in the sustainability indices and received the Queen's Award for Sustainable Development in 2016
Andrew Stephenson has been Group People Director at Lookers , one of the UK’s leading automotive dealer groups since May 2016. Andrew is responsible for the HR function and people agenda for over 8,500 employees across areas in the UK and Ireland. Prior to this he spent seven years at DFS Furniture as group HR and property director. During that time the company underwent a cultural transformation and was recognised as one of the UK’s Top Employers and won numerous awards for its outstanding customer experience including from the Institute of Customer Service.
Andrew holds a MA in Strategic HRM also from Staffordshire University, is a Chartered Fellow of the CIPD, a Chartered Manager and Fellow of the CMI and a Fellow of the Institute of the Motor Industry.
Ann-Marie Harkin was born in Weston Super Mare; and attended Cardiff University graduating in 1986 with a B.A. (Hons) in French and German, moving to accountancy, joining the National Audit Office in the sae year as an Assistant Auditor.
Ann-Marie achieved CIPFA status with the NAO in 1989 having worked during this period auditing the Ministry of Defence in Bath and later the Welsh Office in Cardiff. As a senior and principal auditor with the NAO she enjoyed a varied role, encompassing financial and performance audit work in Wales and at the Research Councils in Swindon. She also undertook a number of secondments, including one to the National Museum and Galleries of Wales to review asset management arrangements and another to Ernst and Young Chartered Accountants where she was involved in the audit of several private sector companies.
In 1999 Ann-Marie became the Private Secretary to the first Auditor General for Wales (Sir John Bourn), and was involved in setting up the AGW’s office in Cardiff Bay and in establishing protocols for working with the National Assembly’s Audit Committee. After three years in this role she took on the role of Manager, managing audits for the Sports Council, Arts Council, DVLA and various charities.
Ann-Marie joined the Wales Audit Office on its formation in 2005. She is a Financial Audit Director and Engagement Lead on numerous accounts including South and North Wales Police, NAWC (National Assembly for Wales Commission), ABMU (Abertawe Bro Morgannwg University) Health Board as well as maintaining a working brief for our Financial Audit trainees. In 2016, Ann-Marie won the prestigious Leading Wales Women in Leadership Award and in 2017, she was selected as the CIPFA Wales Public Finance Professional of the year, for her work to develop a collaborative development programme for finance trainees and apprentices in Publicly Funded bodies across Wales.
Away from the Wales Audit Office Ann-Marie enjoys travelling and spending time with her five children.
Ashok Vaswani is the Global Head of Consumer Banking and Payments overseeing the execution of plans for the Group's consumer banking and cards & payments businesses in the UK and internationally.
Prior to this Ashok was the CEO for Barclays UK, covering Retail Banking, Wealth, Business Banking and Barclaycard UK. Ashok joined Barclays in 2010, managing the credit card business. He went on to manage Barclays Africa, Barclays Retail and Business Bank and Barclays Personal and Corporate Banking.
Ashok sits on the advisory boards of a number of institutions such as Rutberg & Co. and is Founder Director of Lend-a-Hand, a non-profit organisation focused on rural education in India.
Ashok has demonstrated a passion for building and managing businesses across the globe. He started his career in India and went on to work in Asia, Europe, the Middle East and the US. Ashok spent twenty years with Citigroup, his last position being CEO, Asia Pacific.
Ashok graduated from Bombay University and Sydenham College of Commerce and Economics and has postgraduate degrees from the Institute of Chartered Accountants of India and the Institute of Chartered Secretaries of India.
Barbara Shaw has more than 20 years experience of working in the Citizens Advice service, and was Chief Executive of both Citizens Advice West Oxfordshire and Citizens Advice Banbury.
Barbara initially trained as an archaeologist, working for organisations including Historic Scotland and the Museum of London.
Barbara went on to become a Benefits Specialist, supporting clients across rural West Oxfordshire. She became Chief Executive at West Oxfordshire in 2000, and took on additional responsibility as Chief Executive of Citizens Advice North Oxfordshire and South Northamptonshire in 2011.
Barbara has particular experience of working people with disabilities, older clients and those with long term health issues. She served as Chair of the Rural Issues Group for eight years.
Fran Keene is Equality Committee Chair. She has worked in the public and not for profit sectors for over 20 years. She is deeply curious about how organisations and people can collaborate to deliver better wellbeing, equality and inclusion outcomes. She has been a funder, practitioner, regulator, and is now an Independent Advisor.
As Head of Diversity at the Audit Commission, she led the integration of equality and inclusion into the Comprehensive Area Assessment framework, giving people a snapshot of life in their local area and an independent view of the value for money of local services. She has written national policy reports on race equality and local e-government. As part of the start-up team at the National Lottery Community Fund, she delivered £90M of funding to civil society groups in its first year.
Fran has a degree in History from the University of Liverpool and a strong appreciation for well executed inclusive design, passions she believes add value to all her insights.
Jonathan is Director of Policy, and member of the Corporate Executive Team, at the Medicines and Healthcare products Regulatory Agency, an Executive Agency of the Department of Health and Social Care, where he is responsible for the Agency's EU, Brexit, international and regulatory policy work and for the Agency's corporate strategy, business planning, accountability and partnership work.
Jonathan’s earlier career has included roles leading UK Government and European Commission policy work on climate change mitigation (in DEFRA), pharmaceutical industry policy and EU Affairs (in the Department of Health).
Jonathan was Chair of Citizens Advice Wandsworth (CAW) from 2010, and on the CAW Trustee Board for about 18 months before then. He remains on the CAW Trustee Board as Vice-Chair.
After graduating from Leicester University, Mark Haysom had a thirty-year career in newspapers, during which he rose from trainee journalist on a small local weekly newspaper in the north of England to Managing Director of Mirror Group. In 2003 he moved into education as Chief Executive of a large government agency (the Learning & Skills Council). With a staff of 5,000 and a budget that ultimately reached £14 billion, he remained there for six years – working closely with a succession of Secretaries of State, including Charles Clarke, Alan Johnson and Ed Balls. In recent years he has served on the boards of a number of charities dedicated to overcoming poverty and disadvantage and was Chairman of one of the UK’s leading addiction charities, Phoenix Futures. He was awarded an Honorary Doctorate from Leicester University in recognition of his career in newspapers in 2005 and the CBE in 2008 for his contribution to education. His first novel, “LOVE, LOVE ME DO” was published in 2014 and his second, “IMAGINE”, in 2015.
Rolande Anderson is a member of the Equality Committee and Chair of the Trustee Development Group.
Rolande has had a wide-ranging senior career in Government, and now works as an independent non-executive.
She is Vice-Chair of Governors at London Metropolitan University, a Senior Assessor at the College of Policing and a Trustee of St Mungo’s and the mentoring charity Brightside. She is an Honorary Associate of Newnham College, Cambridge, and a Fellow of the Royal Society of Arts.
In Government, she was Director General of the Office for Civil Society in the Cabinet Office until 2010 and prior to that held a range of senior roles including Regional Director of the Government Office for the South-East of England and Chief Executive of the Radiocommunications Agency
Rolande has mentored for Government schemes for women and for disabled and BME civil servants, and for the Whitehall and Industry Group Women’s Leadership Programme.
Dr Will Cavendish is Arup's Global Head of Digital Services, and Leader of the London-based Advanced Digital Engineering Group. In these roles he is responsible for leading Arup’s work to support clients to take advantage of the major transformation in their world that is being brought about by digital and other advanced technologies. While at Arup, he has worked at senior level with clients around the world, and in sectors as varied as property, cities, aviation, rail, energy, and technology.
Previously he was Applied Strategy Lead at DeepMind, responsible for understanding the ground breaking developments taking place in Artificial Intelligence, and working with key partners to apply them for public good in areas such as health and energy.
Will has also served as a World Bank economist; has lectured at Oxford University and Imperial College; has a doctorate in economics; and was made a Companion of the Order of the Bath by the Queen in 2015.