The Trustee Board is led by our Chair Warren Buckley
Warren Buckley is Global Head of Contact Centres for HSBC with accountability for 25,000 people serving 50 million customers for the Retail Banking and Wealth Management Business.
Warren has over 25 years international experience in the telecommunications and financial services industries, with expertise in service and sales operations, programme management and product delivery. His previous companies include BT, Orange and Vodafone.
Lucy Inmonger is an Investment Manager at LGT Impact Ventures, investing in sustainable businesses seeking to improve the lives of disadvantaged people.
Lucy has a background in social investment, previously at Big Society Capital and CAF Venturesome, specialising in housing, community assets and improving access to justice. Prior to this Lucy worked in the public sector working on large scale urban regeneration projects. Lucy is also the Treasurer at Respect, a charity working with male perpetrators of domestic violence.
Lucinda Bell has had a successful career in the corporate sector and now works as an independent non-executive director.
She is a non-executive director of 3 FTSE 250 companies- office developer Derwent London, housebuilder Crest Nicholson and global engineering business Rotork, where she is also Audit Chair. Lucinda was Chief Financial Officer of FTSE 100 company British Land for 7 years until 2018 and prior to that held a range of senior finance roles in the real estate sector. Lucinda has also been a Governor at the University of Westminster.
Lucinda’s public policy experience includes advisory board member to Sir John Kingman’s FRC review and member of H.M. Treasury working group which designed successful REIT regime.
Lucinda led on sustainability at British Land from 2013 and over this time the Company consistently maintained high rankings in the sustainability indices and received the Queen's Award for Sustainable Development in 2016
Andrew Stephenson has been Group People Director at Lookers , one of the UK’s leading automotive dealer groups since May 2016. Andrew is responsible for the HR function and people agenda for over 8,000 employees across areas in the UK and Ireland. Prior to this he spent seven years at DFS Furniture as group HR and property director. During that time the company has added over 1,500 new jobs via increased UK manufacturing and over 40 new stores, raised over £6.5m for charity through recycling sofas and delivered over 800 nationally recognised qualifications to its employees.
Andrew also led a cultural transformation that led the company to be recognised as one of the UK’s Top Employers and won numerous awards for its outstanding customer experience. Prior to DFS Andrew held a number of HR and operational roles across retail and telecoms including, Vodafone, B&Q and Dixons. Andrew is also an FA Licensed Football coach.
Ann-Marie Harkin was born in Weston Super Mare; and attended Cardiff University graduating in 1986 with a B.A. (Hons) in French and German, moving to accountancy, joining the National Audit Office in the sae year as an Assistant Auditor.
Ann-Marie achieved CIPFA status with the NAO in 1989 having worked during this period auditing the Ministry of Defence in Bath and later the Welsh Office in Cardiff. As a senior and principal auditor with the NAO she enjoyed a varied role, encompassing financial and performance audit work in Wales and at the Research Councils in Swindon. She also undertook a number of secondments, including one to the National Museum and Galleries of Wales to review asset management arrangements and another to Ernst and Young Chartered Accountants where she was involved in the audit of several private sector companies.
In 1999 Ann-Marie became the Private Secretary to the first Auditor General for Wales (Sir John Bourn), and was involved in setting up the AGW’s office in Cardiff Bay and in establishing protocols for working with the National Assembly’s Audit Committee. After three years in this role she took on the role of Manager, managing audits for the Sports Council, Arts Council, DVLA and various charities.
Ann-Marie joined the Wales Audit Office on its formation in 2005. She is a Financial Audit Director and Engagement Lead on numerous accounts including South and North Wales Police, NAWC (National Assembly for Wales Commission), ABMU (Abertawe Bro Morgannwg University) Health Board as well as maintaining a working brief for our Financial Audit trainees. In 2016, Ann-Marie won the prestigious Leading Wales Women in Leadership Award and in 2017, she was selected as the CIPFA Wales Public Finance Professional of the year, for her work to develop a collaborative development programme for finance trainees and apprentices in Publicly Funded bodies across Wales.
Away from the Wales Audit Office Ann-Marie enjoys travelling and spending time with her five children.
Ashok Vaswani is CEO for Barclays UK, covering Personal Banking, Wealth, Business Banking and Barclaycard UK. Ashok joined Barclays in 2010, managing the credit card business. He went on to manage Barclays Africa, Barclays Retail and Business Bank and Barclays Personal and Corporate Banking.
Ashok has demonstrated a passion for building and managing businesses across the globe and sits on the advisory boards of a number of institutions including FICO, Rutberg & Co.
Ashok started his career in India and went on to work in Asia, Europe, the Middle East and the US. Ashok spent twenty years with Citigroup, his last position being CEO, Asia Pacific.
Ashok graduated from Bombay University and Sydenham College of Commerce and Economics and has postgraduate degrees from the Institute of Chartered Accountants of India and the Institute of Chartered Secretaries of India.
Barbara Shaw has more than 20 years experience of working in the Citizens Advice service, and was Chief Executive of both Citizens Advice West Oxfordshire and Citizens Advice Banbury.
Barbara initially trained as an archaeologist, working for organisations including Historic Scotland and the Museum of London. She then lived in the US for three years, and on her return to the UK decided on a career change, signing up as a Volunteer Advisor at Witney CAB.
Barbara went on to become a Benefits Specialist, supporting clients across rural West Oxfordshire. She has particular experience of working with older and disabled people. She became Chief Executive at West Oxfordshire in 2000, and took on additional responsibility as Chief Executive of Citizens Advice Banbury in 2011. She served as Chair of the Rural Issues Group for eight years.
Fran Keene has almost 20 years’ experience of public policy and organisational development across local government, health and culture sectors. Until recently she was Head of Diversity at the Audit Commission where she lead the integration of equality and inclusion into the national performance framework for local government. She worked previously for the National Lottery Charities Board and established a successful Council for Voluntary Service and Volunteer Bureau in East Devon. She currently supports public, private and not for profit organisations in community and organisational wellbeing as an independent adviser
Fran has worked with Citizens Advice since 2011 as an independent member of the Equality Committee. She is strongly driven by social justice, the promotion of equality, and inclusion and participation in everyday life for all.
Jonathan is Director of Policy, and member of the Corporate Executive Team, at the Medicines and Healthcare products Regulatory Agency, an Executive Agency of the Department of Health and Social Care, where he responsible for the Agency's EU, Brexit, international and regulatory policy work and for the Agency's corporate strateg
y, business planning, accountability and partnership work.
Jonathan’s earlier career has included roles leading UK Government and European Commission policy work on climate change mitigation (in DEFRA), pharmaceutical industry policy and EU Affairs (in the Department of Health).
Jonathan was Chair of Citizens Advice Wandsworth (CAW) from 2010, and on the CAW Trustee Board for about 18 months before then. He remains on the CAW Trustee Board as Vice-Chair.
After graduating from Leicester University, Mark Haysom had a thirty-year career in newspapers, during which he rose from trainee journalist on a small local weekly newspaper in the north of England to Managing Director of Mirror Group. In 2003 he moved into education as Chief Executive of a large government agency (the Learning & Skills Council). With a staff of 5,000 and a budget that ultimately reached £14 billion, he remained there for six years – working closely with a succession of Secretaries of State, including Charles Clarke, Alan Johnson and Ed Balls. In recent years he has served on the boards of a number of charities dedicated to overcoming poverty and disadvantage and was Chairman of one of the UK’s leading addiction charities, Phoenix Futures. He was awarded an Honorary Doctorate from Leicester University in recognition of his career in newspapers in 2005 and the CBE in 2008 for his contribution to education. His first novel, “LOVE, LOVE ME DO” was published in 2014 and his second, “IMAGINE”, in 2015.
Rolande Anderson is a member of the Equality Committee and Chair designate of the Trustee Development Group.
Rolande has had a wide-ranging senior career in Government, and now works as an independent non-executive.
She is Vice-Chair of Governors at London Metropolitan University, a Senior Assessor at the College of Policing and a Trustee of St Mungo’s and the mentoring charity Brightside. She is an Honorary Associate of Newnham College, Cambridge, and a Fellow of the Royal Society of Arts.
In Government, she was Director General of the Office for Civil Society in the Cabinet Office until 2010 and prior to that held a range of senior roles including Regional Director of the Government Office for the South-East of England and Chief Executive of the Radiocommunications Agency
Rolande has mentored for Government schemes for women and for disabled and BME civil servants, and for the Whitehall and Industry Group Women’s Leadership Programme.
As Strategy Lead for DeepMind Applied, Will shaped the organisation’s work to achieve global and significant social impact with sustainable business models. He has wide-ranging experience of achieving change in areas such as health, education, international energy and climate change, cybersecurity, growth and innovation. As a senior civil servant in the UK government, Will led a series of breakthrough projects – driving the start of the mass take-up of online booking and prescription services in the NHS, negotiating landmark deals that made new drugs and vaccines available to NHS patients for the first time, and co-creating Change4Life, He led the creation of the world's first network of What Works Centres, set up to provide hard evidence on effective uses of public money, and pioneered the use of transparency and crowdsourcing in policy making with initiatives such as MyNHS and the Red Tape Challenge. Will has also served as a World Bank economist and has lectured at Oxford University and Imperial College.