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Our advice for you

We provide free, confidential and impartial advice. Our goal is to help everyone find a way forward, whatever problem they face.

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.


From this website we provide practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.

By web chat

If you can’t find what you are looking for on our website, you can chat online with one of our advisers.

Need advice on a consumer issue?

You can find our consumer advice online, but we also have a Citizens Advice consumer service. Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract. 

What we offer signed in BSL

Watch our introduction to the Citizens Advice service BSL signed video on how we can help.

By phone

Advice by phone is available from local Citizens Advice. In addition, we are developing a national phone service.

National phone service

Adviceline, our national phone service, is fully operational in Wales for people who live or work there. In England the service is currently being rolled out. If it is not yet available in your area, you will hear options for recorded information:

  • for England call 03444 111 444 or check contact details via our local Citizens Advice search option
  • for Wales call 03444 77 20 20
  • TextRelay users should call 03444 111 445

Call costs

Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs.

Local to you

Local Citizens Advice offer advice from over 3,500 locations. These include high streets, community centres, doctors' surgeries, courts and prisons.

Advice may be given in person or by phone. Most local Citizens Advice can arrange home visits and some provide email advice. Some are also piloting the use of text, web chat and webcams. Search for your local Citizens Advice to see the full range of services it provides.

Visiting local Citizens Advice

Find out what to expect when visiting local Citizens Advice and what to bring with you.

Search for Citizens Advice local to you

Please note that local Citizens Advice are often only able to offer advice to people who live or work within the area covered by their local authority/ council.