Beware imposter 'Citizens Advice' cold callers

Imposters claiming to be from Citizens Advice are cold calling people offering help with accident claims.

We will never contact you to sell you something or, for example, to offer you a loan.

What to do if you think it's a scam

If you are cold called or get a text about things such as loan offers, help with debt problems or accident claims – it is almost certainly a scam.

Make sure you:

• don’t give or confirm any personal information
• report the call immediately to Action Fraud on 0300 123 2040 or at www.actionfraud.police.uk/report-a-fraud-including-online-crime
• contact your local Citizens Advice for free, confidential and impartial expert advice to help resolve your problems.

When we might contact you

Someone who is genuinely connected with Citizens Advice will only want to know about your satisfaction with our service and if your problem has been solved. 

If you have used our service including our consumer helpline and given us permission to contact you, you may receive a call from us or one of our partners to get your feedback.

Getting help from us

Find out how you can get advice online or contact Citizens Advice local to you. 

In particular, we have information on money management and dealing with debt.