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Citizens Advice in North & West Kent - Gravesham

Contact us

Ground Floor Civic Centre Windmill Street
GRAVESEND
Kent
DA12 1AU

0300 330 9001 TELEPHONE ADVICELINE (10am - 3pm)

01474 351255 (admin only - no advice will be given)

About our advice service

Due to the demand for our service, clients are asked to telephone our telephone advice service or to complete a triage form, available from Meet & Greet in the Civic Centre or from our website
www.citizensadvice.org.uk/graveshamcab We will contact you within 5 working days to give you information over the phone or to arrange a face to face gateway assessment for you. We can only assist client in the Gravesham Local Authority.
Calling Adviceline (0300 330 9001): You will hear a welcome message from Citizens Advice that lasts for 90 seconds. Please do not disconnect before the end of this message. At the end of this message, you will be connected to a local Adviceline Assessor if there is one available. There is a high demand for our services and we only have a small number of volunteer Adviceline Assessors available each day. If you are unable to be connected, please call back or you can be transferred to other C A services. Calls are charged at a local rate.

Advice session times

Day Time Further information
Monday 09.30 - 12.30 Gateway : There are a limited number of assessment slots available - please complete triage form
Tuesday 09.30 - 12.30 Gateway : There are a limited number of assessment slots available - please complete triage form
Thursday 09.30 - 12.30 Face to face advice by appointment only. See above.
Friday 09.30 - 12.30 Gateway : There are a limited number of assessment slots available - please complete triage form

Telephone advice times

Day Time Further information
Monday 10.00 - 15.00 Adviceline 0300 330 9001
Tuesday 10.00 - 15.00 Adviceline 0300 330 9001
Wednesday 10.00 - 15.00 Adviceline 0300 330 9001
Thursday 10.00 - 15.00 Adviceline 0300 330 9001
Friday 10.00 - 15.00 Adviceline 0300 330 9001

Access details

  • Wheelchair accessible
  • Wheelchair toilet access
  • Internet advice access