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Norfolk Citizens Advice Bureau (Norwich)

Contact us

St Crispin's House St Georges Street
NORWICH
Norfolk
NR3 1PD

http://www.norfolkcab.org.uk/

public@ncab.org.uk

Adviceline - 03 444 111 444

About our advice service

Drop-in or telephone service: No appointment necessary. Full assessment and advice given on a first come first served basis. Appointments with specialist services (debt, money, housing, welfare benefits or legal) can be made where necessary.
Tel: Calls are directed initially to the bureau closest to the caller’s area code. If our lines are busy, or calls are made outside our telephone operating hours, the call will be directed to another bureau or provider. If no provider is available, an automated information service operates.
Advice appointments: Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.
E-mail service: Offers basic information to straightforward queries. NB: Advice appointments cannot be made by e-mail. public@ncab.org.uk
Citizens Advice Consumer helpline - 03454 040506 (not part of Norfolk Citizens Advice)

Advice session times

Day Time Further information
Monday 09.30 - 16.00 Assessment and information
Tuesday 09.30 - 16.00 Assessment and information
Wednesday 09.30 - 16.00 Assessment and information
Thursday 09.30 - 16.00 Assessment and information
Friday 09.30 - 16.00 Assessment and information

Telephone advice times

Day Time Further information
Monday 09.30 - 16.00 Assessment and information
Tuesday 09.30 - 16.00 Assessment and information
Wednesday 09.30 - 16.00 Assessment and information
Thursday 09.30 - 16.00 Assessment and information
Friday 09.30 - 16.00 Assessment and information

Access details

  • Wheelchair accessible
  • Wheelchair toilet access
  • Induction loop