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Swansea Office

Contact us

Llys Glas Pleasant Street
SWANSEA
SA1 5DS

http://www.citizensadvicesnpt.org.uk/

help@citizensadvicesnpt.org.uk

03444 77 20 20 - Adviceline

01792 474882 - local Adviserline, Appointments

About our advice service

From 6 February 2017 - Initial Check Service

Face to face drop in at Llys Glas - Mondays to Fridays 9am - 12 noon.
Telephone access - Mondays, Tuesdays, Thursdays and Fridays 9am - 3pm. Wednesdays 9am - 12pm

Our approach is to ask some very brief questions when you contact us - whether this is by telephone or at a face to face 'Initial Check session.' So either contact routes should result in an equal approach.
We will then be able to assess whether the problem you want solved is something that our organisation is the best suited to assist with or another organisation, how much you can do yourself e.g. if you have internet access and what adviser appointments we have available within a reasonable time slot. These appointments could be telephone or face to face.
The advantages of all this are reducing waiting times, and helping you as quickily as we can through an information, supported information or advice route.

Advice session times

Day Time Further information
Monday 09.00 - 12.00 Initial check and pre booked appointments. CLOSED DURING BANK HOLIDAYS
Tuesday 09.00 - 12.00 Initial check and pre booked appointments.
Wednesday 09.00 - 12.00 Initial check and pre booked appointments.
Thursday 09.00 - 12.00 Initial check and pre booked appointments.
Friday 09.00 - 12.00 Initial check and pre booked appointments.

Telephone advice times

Day Time Further information
Monday 09.00 - 15.00 Option 1- Initial check, appointment, information. Option 2 - To speak to an adviser
Tuesday 09.00 - 15.00 Call 474882 Option 1 - Initial check, appointments, information Option 2 - To speak to an adviser
Wednesday 09.00 - 12.00 Call 474882 Option 1 - Initial check, appointments, information Option 2 - To speak to an adviser
Thursday 09.00 - 15.00 Call 474882 Option 1 - Initial check, appointments, information Option 2 - To speak to an adviser
Friday 09.00 - 15.00 Option 1- Initial check, appointment, information. Option 2 - To speak to an adviser

Access details

  • Wheelchair accessible
  • Wheelchair toilet access