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Big Energy Saving Network 2018/19

Big Energy Saving Network (BESN) 2018/19

The autumn/winter 2018/19 Big Energy Saving Network (BESN) project is now underway.  It aims to support eligible organisations and community groups to deliver help and advice to vulnerable consumers, focused on helping them reduce their energy costs and consumption.

You can find a selection of materials and resources to deliver the project below:


Consumer Booklet

Champion guide and handouts



Please complete the relevant form below for all training sessions, group advice sessions and one-to-one appointments with consumers. You can then submit that information to us using the online volumes reporting tool by the fifth working day of the month after the event was delivered. 

It is not compulsory for each BESN attendee to complete one of the below, however the collecting as much information as possible from these forms will help us to effectively evaluate the project and make a case for further funding. 

Case Studies

Each Champion must submit two case studies before the end of the 2018/19 BESN project. One case study should focus on a consumer that you gave advice to, the second will focus on a frontline worker or group of frontline workers. The forms for each case study can be found below and should be no longer than one side of A4. 

If you have any queries please email:

Energy Best Deal

This year (2018/19) Citizens Advice will not be delivering the Energy Best Deal project. The materials we produced for this project will still be available online for the foreseeable future, to support organisations who have found them useful.

Energy Best Deal learning materials 



Tutor packs and handouts

Accessible Materials

Energy Best Deal consumer booklet- audio files]