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Energy materials

As part of Citizens Advice Fair play for prepay energy campaign, we have produced a training pack focusing on consumer rights and information for prepay customers.

The training pack contains activities to deliver with community groups, small service user groups, neighbourhood watch, housing associations, Citizens Advice Bureaux, colleges etc and are designed to be used as a whole workshop/ course or can be used as individual activities depending on the time and resources available to the trainer. There are four different topics in the pack:

  • consumer rights and specialist numbers
  • debt assignment protocol
  • discounts and grants
  • tenancy agreements. 

About our Fair play for prepay campaign

The materials

Fair play for prepay training pack [Word 310 kb] - training pack focusing on consumer rights and information for prepay customers - part of the Citizens Advice Fairplay for prepay campaign.

Fair play for prepay letter [Word 35 kb] - template letter in response to energy supplier who have objected to your request to switch supplier because of debt.