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Adviser or Trainee Adviser

Position: Adviser or Trainee Adviser

Location: London Borough of Hounslow / Hybrid

Closing date: 29 July 2024

Role details

Job title:
Adviser or Trainee Adviser

London Borough of Hounslow / Hybrid

up to £29,000pa for generalist adviser and up to £25,000pa for trainee adviser

Salary pro rata:

London allowance:

Hours per week:
between 22.5 and 37.5 hours

Type of contract:

Closing date for applications:

Link to job pack for application and more information:

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We are looking for an experienced generalist adviser to join our friendly, dedicated team, which will enhance our advice service delivery in person and by phone.

In particular, the role requires you to:

  • conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
  • do a benefit calculation as standard for clients
  • give full advice and practical support to clients to resolve their issues
  • where necessary, make a referral or signpost clients
  • write up case notes to Citizens Advice standards

Please Note: we will consider trainee advisers who have completed the Adviser training and have been exposed to sufficient practical generalist work (about to be signed off for the adviser certificate or equivalent qualification).

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.