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Debt Caseworker

Position: Debt Caseworker

Location: Enfield, Greater London

Closing date: 31 December 9999

Role details

Job title: Debt Caseworker

Location: Enfield, Greater London

Salary: £36,152 (FTE)

Salary pro rata: Yes

London allowance: Yes

Hours per week: 28

Type of contract: Fixed term

Closing date for applications: We review applications on a rolling basis

Link to job pack for application and for more information:

Citizens Advice Enfield is a great place to work, with a friendly and supportive team.
We are looking to take on a Debt caseworker to join our small debt advice team consisting of specialist caseworkers and generalist advisers. You will be providing advice to clients, supporting them through the debt advice process; including dealing with emergencies, income maximisation, budgeting advice, and ultimately helping with a debt strategy.

You will need to:

  • Prepare and present cases to the appropriate statutory bodies, tribunals and courts.
  • Negotiate with third parties in writing and on the telephone.
  • Act for clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.
  • Be numerate and able to analyse data and draw conclusions.
  • Have good communication skills, with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
  • Use IT to maintain case records for continuity of casework.

Training will be available to support continuous learning. We are willing to consider advisers with generalist experience who wish to develop their debt casework knowledge and skills.

We offer a range of employee benefits including 30 days annual leave (FTE) and an employer matched pension contribution.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.