Generalist Adviser
Position: Generalist Adviser
Location: London Borough of Hounslow
Closing date: 03 May 2024
Role details
Job title:
Generalist Adviser
Location:
London Borough of Hounslow
Salary:
up to £29,000 (depending on experience)
Salary pro rata:
No
London allowance:
No
Hours per week:
37.5 (part time considered)
Type of contract:
Fixed term
End date of contract
31/05/2025
Closing date for applications:
03/05/2024
Link to job pack for application:
https://hounslowcabs.org.uk/category/job/
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.
In particular, the role requires you to:
• conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of
the client’s situation
• do a benefit calculation as standard for clients
• give full advice and support to clients to resolve their issues
• where necessary, make a referral or signpost clients
• write up case notes to Citizens Advice national standards
We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.