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Help To Claim Adviser

Position: Help To Claim Adviser

Location: Remote · Wirral, UK Home based (occasional travel to Wirral office)

Closing date: 28 April 2024

Role details

Job title:
Help To Claim Adviser
Location:
Remote · Wirral, UK Home based (occasional travel to Wirral office)
Salary:
£25,734
Salary pro rata:
Yes
Hours per week:
28
Type of contract:
Maternity cover
End date of contract (leave blank if permanent): To be confirmed
Closing date for applications:
2024-04-28
Closing time:
17:00
Interview date: To be confirmed
For more information and an application pack please go to:
https://app.beapplied.com/apply/oypzicngiu?utm_source=appliedJobBoard
  • Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services.
  • We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.
  • Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
  • Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
  • We are recruiting for a Help To Claim adviser to provide support to people making a new Universal Credit claim and work with them up until they receive their first correct payment.
  • This role will involve working across a variety of channels including telephone, web-chat and video conferencing.
  • Working for Citizens Advice Wirral has a range of benefits including: A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata) Agile working, including up to 5 additional days of flexi leave each year (pro-rata) and both home and office-based days (role dependent) A contributory pension scheme Employee Assistance Programme

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.