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Help to Claim Adviser

Position: Help to Claim Adviser

Location: Portsmouth/Remote/Hybrid Working

Closing date: 05 June 2024

Role details

Job title:
Help to Claim Adviser

Portsmouth/Remote/Hybrid Working


Salary pro rata:

London allowance:

Hours per week:

Type of contract:

Closing date for applications:

Closing time:

Email address that candidates can contact for more information:

Citizens Advice Portsmouth are looking for experienced Help to Claim Advisers, who have completed mandatory training and the Help to Claim Learning plan, to join our team.

As part of our Help to Claim team:

  • You will help people to make claims for Universal Credit through to their first payment.
  • You will guide people through the claims process, offering them tailored support helping them to get to their first payment and ensuring that they are able to manage it when it is in payment.
  • You will also assist claimants with matters such as carrying out benefits checks and form filling.
  • You will also identify appropriate signpost/referrals for advice needs outside the scope of the project.
  • You will play a key role in ensuring clients receive good quality advice via telephone and digital channels and will contribute to team rotas, targets and KPI’s.

Whilst we can accommodate Help to Claim staff within the Portsmouth office, all Help to Claim team meetings and supervision are delivered remotely. If you are working from home, you will be provided with the equipment required.

The service is available from 8am – 6pm Monday to Friday, we offer full or part time hours. Hours would be discussed with successful applicants.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.