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Help to Claim Adviser

Position: Help to Claim Adviser

Location: Nottingham

Closing date: 23 June 2024

Role details

Job title:
Help to Claim Adviser


£23,690 FTE

Salary pro rata:

Hours per week:
37 hours per week

Type of contract:
Fixed term

End date of contract:

Closing date for applications:

Link to job pack for application and more information:

Citizens Advice Nottingham & District are looking for Help to Claim Advisers to join our dedicated Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants. The service includes the provision of advice, information and support via video, telephone, and digital channels, aimed at helping claimants through to the first payment of Universal Credit. Where possible Citizens Advice Nottingham & District offers flexible working, and these roles will be a combination of home and office-based working. We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable although training will be given. The Help to Claim service operates Monday to Friday, 8am to 6pm. Successful applicants will work up 37 hours per week, working hours on each day between 8am and 6pm, to be discussed. Successful applicants will be invited to interview on a ‘first-come-first-served' basis until the posts have been filled.

Any applications received after this will not be considered. Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.