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Immigration Advice Service Manager

Position: Immigration Advice Service Manager

Location: North and West Kent

Closing date: 16 May 2021

Role details

Job title: Immigration Advice Service Manager

Location: Remote working during Covid-19 restrictions with flexibility once restrictions have eased

Salary: £36,000 to £40,000

London allowance: No

Salary pro rata: No

Hours per week: 35

Type of contract: Permanent

Are you looking for a new challenge and the opportunity to play a key role in developing the provision of immigration advice for people in North and West Kent?

We at Citizens Advice in North and West Kent (CANWK) are looking to recruit an Immigration Advice Service Manager for the first time. This is a new role, created as part of our commitment to invest in the growth and development of our immigration service for the benefit of our local communities. So it’s an exciting time to be joining us!

The post offers a fantastic opportunity to head up your own small team, develop your management skills and to also play a key role in shaping the service as we move forward with our growth plans. The post-holder will be a member of the Central Management Team and report to the Deputy Chief Executive.

We are looking for a highly motivated and enthusiastic individual who is committed to delivering a high quality customer service to those most in need, has the ability to lead, manage and develop our Immigration Team and is not afraid to drive change and improvement.

The successful candidate must be a skilled and experienced immigration professional with OISC Level 3 accreditation, although we will consider applications from skilled professionals with OISC Level 2 accreditation with the ability to achieve Level 3 quickly.

Citizen Advice in North and West Kent is the local Citizens Advice for Gravesham, Dartford, Sevenoaks, Swanley and Tonbridge and Malling, serving a population of over 450,000. We are a dynamic and forward thinking organisation, working proactively to deliver a wide range of high quality advice services across the area to give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem.

This role will be home based initially, due to ongoing Covid-19 measures. As we move forward beyond Covid-19, we are open to continued remote working but you would be required to travel to CANWK offices (particularly Dartford and Gravesend) for staff supervision/management and client meetings when necessary.

To receive a job pack and application form to apply for this role, please email

Closing date for applications: 16 May 2021

Interview date: 17 May 2021

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.